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New website, and again problems with WP bakery builder.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • January 4, 2021 at 10:16 am #255539

    Sten1801
    Participant

    Hi,

    I bought a new theme from you. And again, on this site, WordPress bakery builder doesn’t work. Just try to add a template. Please try to fix this so I don’t have to ask for help again and again in the future.

    I will give you the login in the private content.

    January 4, 2021 at 10:23 am #255543

    Artem Temos
    Keymaster

    Hello,

    We are not able to visit your website and get the following error https://gyazo.com/3e0c3029fcf977baf6fc1c383c5e5024
    Also, please, provide us some screenshots of the problem for a better understanding.

    Kind Regards

    January 4, 2021 at 10:31 am #255546

    Sten1801
    Participant

    I think you can login right now. Excuse me, It’s an IP-adres protection who blocked your IP.

    January 4, 2021 at 10:32 am #255548

    Sten1801
    Participant

    Screenshot doesn’t make sense for better understanding, if you try to add a template with WP bakery builder you will see it doesn’t add the template.

    January 4, 2021 at 10:40 am #255550

    Artem Temos
    Keymaster

    Please, provide us your FTP access as well using our Private content field.

    January 8, 2021 at 9:47 am #256703

    Sten1801
    Participant

    Hi,

    Thank you I will!

    January 8, 2021 at 9:48 am #256704

    Artem Temos
    Keymaster

    Sorry, but we are not able to login with this data https://gyazo.com/034ea38a6db2b13646030b44f493c26e

    January 8, 2021 at 9:50 am #256705

    Sten1801
    Participant

    Hi Please wait a few minutes, a changed the password but it takes a few minutes at my host to process this. Didn’t expect you answered so quickly! 🙂

    January 8, 2021 at 10:15 am #256709

    Artem Temos
    Keymaster

    It looks like your server blocks PHP requests to our API server. Please, contact your hosting provider and ask to check this from their side. Our server’s IP is 138.201.123.145.

    January 8, 2021 at 10:19 am #256713

    Sten1801
    Participant

    Hi,

    Excuse me! I added the IP from a colleague a few days ago. I added now yours. Please wait 5 min again for verifying.

    January 8, 2021 at 10:33 am #256717

    Sten1801
    Participant

    Hi Can you screen what kind of block you get? So my host can fix it!

    January 8, 2021 at 12:04 pm #256769

    Artem Temos
    Keymaster

    I can connect to your server using FTP, it is not a problem. I’m talking about the problem that your server can’t reach our server with IP 138.201.123.145 to load the WPBakery template from the library.

    January 16, 2021 at 2:42 pm #259005

    Sten1801
    Participant

    Hi Artem,

    Finally a solution (I think). I opened some firewall ports and I think our server can reach with your IP. Can you try?

    January 18, 2021 at 7:11 am #259248

    Artem Temos
    Keymaster

    Hello @Sten1801,

    Yes, now it seems to work correctly. We are glad that you sorted it out. Is there anything else that we might help you with?

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)