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Annoying scrolling up issue at single product page

Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 5, 2021 at 6:11 pm #255984

    khoitd148
    Participant

    Where: In mobile mode, at single product page

    What happened: after scrolling through a long description, I hit another tab such as Shipping & Delivery tab, the screen will automatically scroll up (actually I think it looks for Description tab anchor point).

    What I want: no unexpected moving, just stay still and give a dropdown after hitting any tab in single product page (no smooth scrolling to anchor points).

    I recorded a video to visualize the problem but couldn’t upload due to file size limit < 512kb.
    Let me know if you need any further information.

    Await for your response.

    January 6, 2021 at 7:09 am #256050

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    This scroll is designed to avoid unexpected behavior with large tabs when you switch between them and don’t see the actual content. You can remove this from code only if you customize the file js/functions.js and remove the following part. You will need to disable JS modification in Theme Settings.

    https://prnt.sc/whav85

    Kind Regards
    XTemos Studio

    January 6, 2021 at 11:27 am #256132

    khoitd148
    Participant

    Hi Artem,

    I deleted the code but it doesn’t change the situation.
    https://prnt.sc/whg8k7

    Please find in my video to better understand my problem: Youtube

    At 0:11, the screen suddenly jumps to nowhere when I hit another tab button.

    January 6, 2021 at 12:05 pm #256143

    Artem Temos
    Keymaster

    You need to disable JS modification in Theme Settings also.

    January 7, 2021 at 6:16 am #256327

    khoitd148
    Participant

    Could you please guide me where it is?
    I found no ‘JS modification’ button in Theme Settings tab. I’m using Woodmart 5.3.6

    January 7, 2021 at 7:45 am #256356

    Artem Temos
    Keymaster

    My apologies, I meant minification and not modification. And the actual option is called Include minified JS and you can find it here https://prnt.sc/wi2y71

    January 8, 2021 at 10:39 am #256720

    khoitd148
    Participant

    Hi,

    I did, and the nothing changes…
    – Disabled JS minification: https://prnt.sc/wix5vf
    – Deleted code: https://prnt.sc/wix7an

    January 8, 2021 at 12:05 pm #256770

    Artem Temos
    Keymaster

    Try to clear your browser cache and check again. The scroll is now disabled and we don’t see it on your website.

    January 10, 2021 at 4:09 am #257058

    khoitd148
    Participant

    Hi,

    Caches and cookies are all cleared, but the situation remains unchanged.
    Link: youtube

    Could you show me how my website performs on your side?

    January 11, 2021 at 7:03 am #257235

    Artem Temos
    Keymaster

    Hello,

    There is no scroll now https://gyazo.com/50a500c885736b00c1715a3d19ed7509
    But as you can see, it is not possible to see the opened tab now because when the description tab is closed, the user stays at the bottom of the page.

    Kind Regards

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