Annoying scrolling up issue at single product page

Where: In mobile mode, at single product page

What happened: after scrolling through a long description, I hit another tab such as Shipping & Delivery tab, the screen will automatically scroll up (actually I think it looks for Description tab anchor point).

What I want: no unexpected moving, just stay still and give a dropdown after hitting any tab in single product page (no smooth scrolling to anchor points).

I recorded a video to visualize the problem but couldn’t upload due to file size limit < 512kb.
Let me know if you need any further information.

Await for your response.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

This scroll is designed to avoid unexpected behavior with large tabs when you switch between them and don’t see the actual content. You can remove this from code only if you customize the file js/functions.js and remove the following part. You will need to disable JS modification in Theme Settings.

https://prnt.sc/whav85

Kind Regards
XTemos Studio

Hi Artem,

I deleted the code but it doesn’t change the situation.
https://prnt.sc/whg8k7

Please find in my video to better understand my problem: Youtube

At 0:11, the screen suddenly jumps to nowhere when I hit another tab button.

You need to disable JS modification in Theme Settings also.

Could you please guide me where it is?
I found no ‘JS modification’ button in Theme Settings tab. I’m using Woodmart 5.3.6

My apologies, I meant minification and not modification. And the actual option is called Include minified JS and you can find it here https://prnt.sc/wi2y71

Hi,

I did, and the nothing changes…
– Disabled JS minification: https://prnt.sc/wix5vf
– Deleted code: https://prnt.sc/wix7an

Try to clear your browser cache and check again. The scroll is now disabled and we don’t see it on your website.

Hi,

Caches and cookies are all cleared, but the situation remains unchanged.
Link: youtube

Could you show me how my website performs on your side?

Hello,

There is no scroll now https://gyazo.com/50a500c885736b00c1715a3d19ed7509
But as you can see, it is not possible to see the opened tab now because when the description tab is closed, the user stays at the bottom of the page.

Kind Regards

[Author]

Posts