Can't update my website on header builder

This topic has 5 replies, 2 voices, and was last updated 3 years, 10 months ago by Aizaz Imtiaz Awan.

Viewing 6 posts - 1 through 6 (of 6 total)

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January 19, 2021 at 11:38 am #259693

samkung
Participant

Hi,

I was editing my website on header builder and tried to change different header styles. when I change the default to “header overlap”, it can’t change back.

I already update HTTP to HTTPS and regenerate a new CSS, but still not working.

Please kindly help, thank you!

January 19, 2021 at 11:47 am #259698

samkung
Participant

ADD:
I can see my update on preview mode, just can’t see the update on the public.
you can see the different.

January 19, 2021 at 12:00 pm #259707

samkung
Participant

ADD:
I cant update everything about the theme setting, it is freezing.

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January 19, 2021 at 12:54 pm #259730

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshots you attached.

Please deactivate all the third party plugins activate the parent theme then clear cache and check back. If the problem continues then leave all the third party plugins deactivated and provide with the admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios.

January 19, 2021 at 1:05 pm #259732

samkung
Participant

thanks! problem fixed

January 20, 2021 at 5:51 am #259925

Aizaz Imtiaz Awan
Keymaster

Most Welcome 🙂

If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day 🙂

Topic Closed.
Best Regards.
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