Getting the following in error log

Hi,

Sorry for the late reply. When I activate the theme and try to edit some pages I get 500 server errors. I also get PHP Errors and when testing using other themes and get no errors.

I also get data table errors.

I am not sure what’s the cause but I think it might be WpBakery related as I get the errors when trying to edit those pages en mass.

Thanks,
Shane

Hello,

I’ve done all that and works fine using default wordpress theme 2019.

Problem seems to be related to the theme wpbakery & AAM. I get some data tables errors when opening multiple tabs, ajax errors and 500 server errors. These normally go away with a refresh.

I’ve tested both on the default theme and both work together ok.

Once I change to parent/child I get those errors.

Login details below.

Thanks
Shane

Hi,

Just to confirm. If I switch to the parent theme I get the same errors.

Ive also set up staging for testing and the problem still exists. (Details in Private)

The errors only go away if I change to a wordpress default.

Can you confirm if your above suggestions will still resolve this? If so please let me know the steps to take so I can test on staging.

The problem occurs when we stress test the site. EG – Opening lots of tabs or we have a few users working on the website back end.

WP_MEMORY_LIMIT 256M
WP_MAX_MEMORY_LIMIT 1024M
HP version 7.3.26 (Supports 64bit values)
PHP SAPI cgi-fcgi
PHP max input variables 3000
PHP time limit 120
PHP memory limit 1024M
Max input time 120
Upload max filesize 256M
PHP post max size 256M

Any help with this would be greatly appreciated 😀

Thanks,
Shane

Hi Elise,

Thanks again for looking into it.

The problem occurs when I activate WP Bakery & AAM along with Woodmart.

Its ok when working with a few tabs but we have multiple people editing the site at once and w seem to have an ajax overload.

If you want to test yourself. If you use projects as starting point and open to edit around 20 – 30 you will start to see the error which results in 500 errors for everyone else.

I understand we shouldn’t have 30 tabs open but stretched over 20 admins this is very easy to do quickly.

Please test on staging 😀

Thanks,
Shane

Hi Elise,

10 pages seems to be ok. No errors. Infact I can open more than 10 if either AAM or Bakery is turned off with no problems. Its only once both are on and Woodmart is active.

We have upped server resources etc but no joy.

Thanks,
Shane

Hi Elise,

I got in touch with the hosting first. We upped the resources etc to more than enough but we still get the same problem. If you feel this is the reason though, I can revert back to them.

Thanks,
Shane