Incorrect operation of product tabs

This topic has 3 replies, 2 voices, and was last updated 3 years, 7 months ago by Aizaz Imtiaz Awan.

Viewing 4 posts - 1 through 4 (of 4 total)

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January 22, 2021 at 3:05 am #260487

zema80
Participant

Hello. I have a problem with the work of the tabs that are in the product card https://prnt.sc/xet9tk.

When I click on one of the tabs, the page scrolls up, although this should not be the case. Either the scroll should not be in principle, or I should be moved to the tab that I clicked on.
However, if I click on the tab twice, I am first taken to the top of the page, and the second click takes me to the selected section

To reproduce this problem, you can follow this link to the product page: https://po-almash.ru/product/bystrorazemnoe-soedinenie-brs-du75-ru1/, and personally try to click on any product tabs

What could be the cause of this problem?

January 22, 2021 at 7:16 am #260520

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached and visited your website and was unable to see the page scroll up when the tabs are clicked.

Could you please provide a video explaining the issue to check it myself and help you out accordingly?

Best Regards.

April 9, 2021 at 9:33 am #280636

zema80
Participant

https://disk.yandex.ru/d/Wf52yjuO1ZHZuw

April 9, 2021 at 1:26 pm #280828

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins activate the parent theme then clear cache and check back.

If the problem continues then leave all the third party plugins deactivated and provide with the admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios
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