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problem in showing the proper image on single page

Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 22, 2021 at 1:41 pm #260630

    sohaib
    Participant

    Hii..my single page image is not working properly. actually, on the shop page, it shows the exact image that I have given but when I open the same product in a single page..the image that I put in that product is not showing. instead of that, it shows some other products image in that product page..and the worst thing is, every time when I open that product different images are showing.
    and this same doesn’t happen in the shop page. there the image is totally fine. everything happens after going to single page only. here is the screenshot of that..by seeing this..you can understand it what I am trying to say.
    Note: One thing I want to clear you that all the different images which are coming on the single page are of the same products.

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    January 22, 2021 at 6:25 pm #260736

    Elise Noromit
    Member

    Hello,

    I cannot view you cart.

    Please enter the header and set “Sidebar” or “Drop-down” in both mobile and desktop view: https://xtemos.com/docs/woodmart/header-builder/header-responsive-settings/

    I am checking the images, I see the same on the shop page, and in the product page: https://gyazo.com/80f1aa598ad30bd9afb82b8a7a052f52

    Please describe how can I reproduce the problem.

    Best Regards

    January 23, 2021 at 5:51 am #260807

    sohaib
    Participant

    Hii, this problem is not happening with every product but most of the time it is happening. you can see some other products like some personal care products of my website. As I see, almost in 80% products it’s not showing the right image on single page.

    January 23, 2021 at 4:03 pm #260925

    Elise Noromit
    Member

    Hello,

    Please provide the product’s URL with the problem so that I could watch them.

    Best Regards

    January 24, 2021 at 7:35 am #261021

    sohaib
    Participant

    I don’t know why, but right now the single page is also not opening properly..I don’t know why you can check by yourself..

    January 24, 2021 at 8:04 am #261024

    sohaib
    Participant

    None of the single product is working. here is the screenshot of one of the page..and this is how it’s opening on every single page.

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    January 24, 2021 at 10:45 am #261034

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    January 24, 2021 at 3:00 pm #261068

    sohaib
    Participant

    Thanks.. it’s solved now..the main culprit was WP rocket. after debugging it, everything is fine now.

    January 24, 2021 at 4:41 pm #261084

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)