Home › Forums › WoodMart support forum › product side thumbnail is not coming.

product side thumbnail is not coming.

Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
    Posts
  • January 26, 2021 at 10:38 am #261447

    manishgupta089
    Participant

    when i choose any color button then all related to images are coming.
    https://parrothilton.co/product/cotton-stretch-shorts/ coming on this

    but on this url https://parrothilton.co/product/cotton-stretch-joggers/ if we are click on any color then related image not coming only one image is coming. cna you help me to rectify this issue.

    January 26, 2021 at 12:16 pm #261482

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

    Please try re-creating the product and make sure that you have added the variation images gallery to all the variations then clear cache and check back.

    If the problem continues then provide with the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

    January 26, 2021 at 12:19 pm #261484

    manishgupta089
    Participant

    I already checked it down many times but not getting any resolution last 3 days try to find solution but not recived any resolution yet. please try to help me out.
    please check the private content.

    And i am not ablo to create product again because it takes lots of time. on product its working fine. above share the url.

    January 26, 2021 at 1:12 pm #261497

    manishgupta089
    Participant

    Hello please find the attachment image. after 10 variants its stop working.

    Attachments:
    You must be logged in to view attached files.
    January 26, 2021 at 1:16 pm #261501

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme and check back. If the problem continues then leave all the third party plugins deactivated and tell me with the permissions to debug then we will troubleshoot with the theme plugins.

    Best Regards.

    January 26, 2021 at 1:27 pm #261508

    manishgupta089
    Participant

    i already debug all the things kindly arrange in your own please my client is very angry noe please please resolve this issue. and tell me the problem and resolve it. kindly debug i have no issue please do that.

    January 26, 2021 at 2:45 pm #261541

    manishgupta089
    Participant

    ANy progress kindly give me the solution.

    January 27, 2021 at 2:24 am #261687

    manishgupta089
    Participant

    Hello Aizaz ji kindly provide me any solution i am waiting please please its my humble request solve this problem.

    January 27, 2021 at 7:39 am #261720

    manishgupta089
    Participant

    Aziza i try to find that solutions only upto 7 color its working fine after that it stop working and getting same issue.

    January 27, 2021 at 7:41 am #261721

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and you are not using the latest version of the woocommerce plugin. Please update the woocommerce plugin then clear cache and check back Because we always recommend to use the latest version of the theme and recommended plugins.

    If the problem continues then tell me with the permissions to debug then we will troubleshoot with the theme plugins.

    Best Regards.

    January 27, 2021 at 8:51 am #261742

    manishgupta089
    Participant

    Hello also upate the plugin and problem still same you can debug the website. Please do it asap.

    January 27, 2021 at 8:52 am #261743

    manishgupta089
    Participant

    Do what ever you want to do but please resolve this problem

    January 27, 2021 at 11:57 am #261774

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and created a new product named as test product and added variation gallery images to each variation and its working absolutely fine.

    Test Product URL: https://parrothilton.co/product/test-product/

    Which clears that the issue is not from our theme the issue is with the products you have created. Please try recreating the products then clear cache and check back.

    Best Regards.

    January 27, 2021 at 12:11 pm #261778

    manishgupta089
    Participant

    I think you don’t see my message. Kindly see the whole chat. After 7th variation it stops working. Till 7th variation it’s working fine. Kindly check don’t waste the time mine and yours.

    January 27, 2021 at 1:18 pm #261808

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website again and added 6 more variations to the test product and it’s working fine as well with eight variations.

    Please clear cache and check back.

    https://parrothilton.co/product/test-product/

    Regards.
    Xtemos Studios.

    January 27, 2021 at 3:16 pm #261836

    manishgupta089
    Participant

    Kindly check my current product what problem happen it’s not showing on my page pleade help me to resolve this issue. And kindly check my existing product

    January 27, 2021 at 3:19 pm #261837

    manishgupta089
    Participant

    Kindly check my current product what problem happen it’s not showing on my page pleade help me to resolve this issue. And kindly check my existing product only 4 to 6 product is there please help me to check it out please please please

    January 28, 2021 at 2:43 am #261956

    manishgupta089
    Participant

    Kindly make 12 to 13 colors then you get the problem.

    January 28, 2021 at 7:31 am #261990

    manishgupta089
    Participant

    Any progress on that please check and update.

    January 28, 2021 at 8:49 am #262006

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and added 12 colors and variations on the test product and each gallery is working absolutely fine.

    https://parrothilton.co/product/test-product/

    Best Regards.

    January 28, 2021 at 11:28 am #262062

    manishgupta089
    Participant

    Ok thanks

    January 28, 2021 at 11:38 am #262068

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are thrilled that you loved your experience with XTEMOS,We put customer experience and satisfaction as our priority, and your words reaffirms the hard work we put in every day.

    So thanks for your kind words and we look forward to seeing you again.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

  • Author
    Posts
Viewing 22 posts - 1 through 22 (of 22 total)

The topic ‘product side thumbnail is not coming.’ is closed to new replies.