Related products issue

This topic has 3 replies, 2 voices, and was last updated 3 years, 9 months ago by Aizaz Imtiaz Awan.

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February 2, 2021 at 9:31 am #263204

Madoo Webdesign
Participant

On https://delisouth.nl/druivenpitolie-250-ml/ an extra row of related products (“andere suggesties”) is visible, while the related product option via theme settings is put off.

The upsell field is used and these products are shown as they should.

Do you know where this extra row comes from?

Also weird: one loggin in, the related prodcts that are shown there, are different from when you’re not logged in.

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February 2, 2021 at 12:34 pm #263264

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached.

These are the upsells products that you added.

Please read woocommerce documentation in the following link:
https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

Best Regards.

February 4, 2021 at 1:58 pm #263915

Madoo Webdesign
Participant

Hi,

No, they are not. When you’re logged in, the products also change.
Could you please take another look?

Thanks!
Amanda

February 5, 2021 at 6:17 am #264091

Aizaz Imtiaz Awan
Keymaster

Hello,

Please check how it works with the default WordPress theme just to check whether the issue is with our theme or not.

Because the upsells are default WooCommerce functionality and our theme doesn’t influence.

If it works fine with the default WordPress theme then deactivate all the third-party plugins and provide with the admin panel login details of the website then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios.
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