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Error with menu on category pages

Viewing 11 posts - 1 through 11 (of 11 total)
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  • February 2, 2021 at 9:34 am #263206

    Oriol Duarri
    Participant

    Hi,

    We’ve created 2 menus for our website, we have set one on default and the other one manually on the pages that we need, but we have a big problem on the product category pages.

    The website is showing the “default header layout” which is imposible to delete, instead of showing the one that we have set to default.

    Bad menu on product category pages: https://bravedivers.com/productos/curso-open-water-diver/

    Default menu: https://bravedivers.com/

    We need help on that please,
    thanks.

    February 2, 2021 at 9:42 am #263209

    Oriol Duarri
    Participant

    Hi,

    We have customized the “default header layout” and the product category menu still being one that we don’t know where to find, please, our site is live, we need a fix asap

    February 2, 2021 at 12:38 pm #263265

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited the URLs you provided.

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios.

    February 3, 2021 at 8:16 am #263456

    Oriol Duarri
    Participant

    Hi,

    here you have the access, wait for your help!

    February 3, 2021 at 10:18 am #263493

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I tried to login to your website but was unable to login it displayed a 403 error.

    Please let me log in to your website to check the issue myself and help you out accordingly.

    Regards.
    Xtemos Studios.

    February 3, 2021 at 10:21 am #263495

    Oriol Duarri
    Participant

    Hi Aizaz, please give me ur country of connection and your IP for whitelist you please, our hosting have highly firewall configs.

    February 3, 2021 at 11:49 am #263523

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I am trying to log in from Pakistan.

    111.119.187.56

    The IP is not static and could be changed. Please remove restrictions from Pakistan to let me log in to your website to check it myself and help you out accordingly.

    Best Regards.

    February 3, 2021 at 11:58 am #263528

    Oriol Duarri
    Participant

    Hi,

    Access Granted, now you’re able to login!

    February 3, 2021 at 12:36 pm #263542

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have set the header for the shop pages the same as the homepage. Please clear cache and check back.

    Screenshot for Clarification: https://prnt.sc/y5az02

    Best Regards.

    February 3, 2021 at 2:06 pm #263588

    Oriol Duarri
    Participant

    Hi Aizaz,

    How you have done this? Maybe in future we need to change it again

    February 4, 2021 at 5:58 am #263771

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have set the header you set for the homepage to the shop page as well by editing the shop page and the issue was fixed.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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Viewing 11 posts - 1 through 11 (of 11 total)