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Rating stars don't work

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • February 3, 2021 at 12:31 pm #263539

    whatevermilan
    Participant

    Hi,
    There’s a bug in the reviews part.

    First of all we need to have only 5stars all in one, such as you can see here: https://demo.xtemos.com/basel/shop/woman/jur-detail-jacket/?thumbsbottom#reviews
    Instead in our website you can see that there are 1, 2, 3, 4, or 5 stars

    And in any case, when i click on 1, 2, 3, 4 or 5 stars, the stars are not filled in with a color.

    Could you please fix this bug or let me know how i could fix it?

    Thanks a lot!

    February 3, 2021 at 5:35 pm #263663

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    February 3, 2021 at 6:29 pm #263669

    whatevermilan
    Participant

    Hello,
    in the Comments on the Basel theme (on Themeforest), I read that the problem of stars not filling with color, is a problem reported by several people.
    So it is almost certain that this is a problem with your theme.
    Furthermore, I cannot test by changing the theme, because the website is publicly online, and the customer needs to quickly publish the e-commerce too.

    Hope you can help me some other way

    February 4, 2021 at 3:21 pm #263934

    Elise Noromit
    Member

    Hello,

    I have checked the stars on the Storefront: https://gyazo.com/329786f7b379daafc1cda41c5e8c074e

    Our theme does not influence this functionality.

    When you chose the number of the stars the star is filled with the color: https://gyazo.com/6f81d900c851f5f33ff15d0de39006c7

    Please make sure you run the recent theme version.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)