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Shoping Cart

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    Posts
  • February 6, 2021 at 11:39 pm #264495

    Leoria
    Participant

    Hello Xtemos Team,

    We have the following problem:
    After items are added to the shopping cart, the shoping cart widget appears empty and contains no items.
    We have tried a lot to find the cause but unfortunately without success.
    We ask you for a quick solution because the shop is already productive.

    Thank you in advance.

    Best regards.

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    February 7, 2021 at 11:18 am #264524

    Leoria
    Participant

    Hello Again,

    please private content.

    Best regards.

    February 7, 2021 at 12:43 pm #264539

    Leoria
    Participant

    Hello Xtemos Team,

    We have located the cause. The problem arose because of incompatibility with the “WooCommerce Free Shipping Bar Premium” plugin.
    You can close the ticket.

    Best Regards.

    February 7, 2021 at 1:07 pm #264543

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)