search desktop

This topic has 19 replies, 2 voices, and was last updated 3 years, 9 months ago by Elise Noromit.

Viewing 20 posts - 1 through 20 (of 20 total)

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Posts
February 9, 2021 at 9:47 pm #265140

Achkan
Participant

Hello

Since few days my search bar is not functionnal on Desktop only
On mobile its ok

I have disable all my plugin one by one, but nothing has changed it still not ok

Do you have an idea of the reason its ok on mobile and not on desktop

Thanks

February 10, 2021 at 9:25 am #265266

Elise Noromit
Member

Hello,

Please advise what is wrong. I am trying to find “Parfum” and I find the products: https://gyazo.com/d924a336635c483fcc84386482212b8d

Please provide more details.

Best Regards

February 10, 2021 at 9:43 am #265269

Achkan
Participant

Hello

I dont know how you did it
But I’ve tried from many computers and device and I’ve never access the search
Here’s my tests (link and attached)

https://gyazo.com/1a4433bba709116d5edbb90187cd3635

February 10, 2021 at 3:15 pm #265400

Elise Noromit
Member

Hello,

Please click the “Search” icon, enter “Parfum” or “Valvet” https://gyazo.com/735aab8738ee6b6667e969cb8a73be1a then press “Enter”

Best Regards

February 10, 2021 at 3:43 pm #265411

Achkan
Participant

Hello

Thanks but I try to
As you can see on my video, when I click on search icon nothing happens

February 10, 2021 at 3:44 pm #265412

Achkan
Participant

Please note the URL to use in the private content

February 10, 2021 at 9:31 pm #265464

Elise Noromit
Member

Hello,

You have not attached the video.

Best Regards

February 10, 2021 at 9:33 pm #265466

Achkan
Participant

Please check this video
https://gyazo.com/1a4433bba709116d5edbb90187cd3635

February 10, 2021 at 9:52 pm #265473

Elise Noromit
Member

Hello,

You are talking about search and show me My Account, Wishlist, and Cart icons. Please clarify what is wrong with them?

Best Regards

February 10, 2021 at 9:58 pm #265480

Achkan
Participant

Please read all my messages and try to understand my issue

For the 3rd times

I try to open search on desktop but I can’t open it
I’ve tried from different device and I can’t reach the search bar on desktop
However It’s OK on mobile device

So it’s difficult to show you that I can’t open it

Is it clear ?

February 11, 2021 at 8:34 am #265536

Achkan
Participant

Do you understand my issue ?
Can you answer me please

Thanks

February 11, 2021 at 9:35 am #265571

Elise Noromit
Member

Hello,

I open the search without any problems: https://gyazo.com/a7d89ee214ed6816301d8bd3d48c8806

Best Regards

February 11, 2021 at 9:42 am #265576

Achkan
Participant

Hello

Which web browser do you use ?

And can you send the URL used please
The right URL is in the private content of this message

February 11, 2021 at 1:37 pm #265663

Elise Noromit
Member

Hello,

I have checked the link you have provided in the private area in Firefox, Chrome, IE https://gyazo.com/d2a7f10b8d12cb35639417d09d78f2f6

What device and browser do you use?

Best Regards

February 16, 2021 at 7:20 am #266887

Achkan
Participant

I’ve made test from 2 devices
– MacOS / Chrome and Safari and Firefox (all in private area)
– Windows / Chrome and FireFox
And the search input is not enable on both

Also I’ve asked many people to test and no one has reached the input search

February 16, 2021 at 2:56 pm #267060

Elise Noromit
Member

Hello,

Please provide all the Console screens from all the browsers where you have the problem: http://prntscr.com/zqn8tv

Best Regards

February 16, 2021 at 3:42 pm #267079

Achkan
Participant

Hello

Please find attached the screens asked

Let me know if it’s ok

February 16, 2021 at 8:40 pm #267138

Elise Noromit
Member

Hello,

Unfortunately, you have not attached the screens.

Please check and try again.

Best Regards

February 16, 2021 at 9:37 pm #267148

Achkan
Participant

Hello

Please find attached the screens asked

Let me know if it’s ok

Attachments:
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February 17, 2021 at 12:19 pm #267309

Elise Noromit
Member

Hello,

We see errors in the console that prevent the search from working properly, please disable all the cache, and the plugins not related to the theme and provide site admin access.

Best Regards
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