Home › Forums › WoodMart support forum › my checkout page don’t work

my checkout page don’t work

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 12, 2021 at 11:21 pm #266050

    heba
    Participant

    I transferred add to cart basket to the checkout page, but when I tested the product, I found the page empty of data

    Attachments:
    You must be logged in to view attached files.
    February 13, 2021 at 12:21 am #266069

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    March 9, 2021 at 7:56 pm #272208

    heba
    Participant

    Hi
    I solved the problem of checkout but now I have a new problem with download my digital files.
    Completed Order Email doesn’t Contain Download Links .

    March 9, 2021 at 11:33 pm #272245

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem.

    Best Regards

    March 13, 2021 at 7:43 pm #273323

    heba
    Participant

    I don’t know how to make backup
    if you please tell me how and if I must use a plugin tell me which in safe

    March 13, 2021 at 10:26 pm #273338

    Elise Noromit
    Member

    Hello,

    Please contact the host support, they should have this option, they would give you the instruction or help to do that.

    If you have any questions please feel free to contact us.

    Best Regards

    March 14, 2021 at 8:10 pm #273451

    heba
    Participant

    thank you

    March 15, 2021 at 8:34 am #273520

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘my checkout page don’t work’ is closed to new replies.