my checkout page don’t work
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I transferred add to cart basket to the checkout page, but when I tested the product, I found the page empty of data
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Hello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
Hi
I solved the problem of checkout but now I have a new problem with download my digital files.
Completed Order Email doesn’t Contain Download Links .
Hello,
Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem.
Best Regards
I don’t know how to make backup
if you please tell me how and if I must use a plugin tell me which in safe
Hello,
Please contact the host support, they should have this option, they would give you the instruction or help to do that.
If you have any questions please feel free to contact us.
Best Regards
You are welcome! If you have any questions please feel free to contact us.
Best Regards
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