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Bug when loads

Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • February 14, 2021 at 11:23 am #266331

    EDEN
    Participant

    Hello, for some unknown reasons, since one week or so, there is a blue background that appears for about one second or half of a second on every page when any page is charging, i will attach screenshots, and also, on product pages, when you scroll normally you get the add to basket bottom sticky, but since a week as well it displays for half of a second when you load the page (so you dont scroll yet) and disapears, then the page loads normally and then you must of course scroll down to see it which is normal, which is not normal is that it appears for a fraction of second directly in the start as the page loads

    any help please ? thanks !

    Attachments:
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    February 14, 2021 at 11:23 am #266333

    EDEN
    Participant

    second screenshot

    February 14, 2021 at 6:04 pm #266439

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    I will check the settings.

    Best Regards

    February 14, 2021 at 6:12 pm #266442

    EDEN
    Participant

    ok here they are
    PLEASE let me know what was the issue thanks !

    February 14, 2021 at 10:03 pm #266516

    Elise Noromit
    Member

    Hello,

    I cannot enter the site, please check the credentials.

    Best Regards

    February 15, 2021 at 5:45 am #266537

    EDEN
    Participant

    ok try this instead please

    February 15, 2021 at 5:23 pm #266752

    Elise Noromit
    Member

    Hello,

    I cannot log in with email either.

    Best Regards

    February 15, 2021 at 6:43 pm #266764

    EDEN
    Participant

    thats weird, I just logged in with it
    can you please try again I change the password just in case

    February 15, 2021 at 11:11 pm #266840

    Elise Noromit
    Member

    Hello,

    Please contact your host support and find out if there is any IP or country blocking. I cannot log in, I tried all combinations provided.

    Best Regards

    February 16, 2021 at 12:59 pm #267000

    EDEN
    Participant

    we have one country blocking, what country are you in please ?

    also i could disable the security plugin but i would need to know when you can take care of the problems to not let it disabled for too long

    February 16, 2021 at 7:37 pm #267125

    Elise Noromit
    Member

    Hello,

    Please check if Ukraine is blocked. I cannot log in. I get a message that login or password is incorrect.

    Please check again.

    Best Regards

    February 17, 2021 at 3:05 pm #267371

    EDEN
    Participant

    Hello, we know why now, its because admin need the 2factor authentification :

    LOGIN BLOCKED: 2FA is required to be active on all administrator accounts.

    do you need only admin access or is it ok to have editor ?

    thanks

    February 17, 2021 at 3:05 pm #267372

    EDEN
    Participant

    by the way, have you been able to see the bug we are talking about by visiting the website ? please see screenshots on first post

    February 17, 2021 at 3:11 pm #267373

    EDEN
    Participant

    thats it, we disabled it for your account ! please access with private logins :

    February 18, 2021 at 11:21 am #267598

    Elise Noromit
    Member

    Hello,

    I have finally logged in.

    Due to one of your performance plugins, the theme styles are loaded after all other styles. That causes the lack of styles for the gradient http://prntscr.com/zyv3ka

    In order to solve the problem, you need to сonfigure the plugins so that theme styles could be uploaded in the first turn.

    Alternatively, you can use the background-color instead of the gradient for the row.

    Best Regards

    February 18, 2021 at 11:34 am #267601

    EDEN
    Participant

    You guys are freaking geniuses, thank so much for the amazing support, I NE-VER had to deal with such an amazing team

    I dont know how to express my joy to work with Woodmart 😀

    thanks Elise !!!!!

    February 18, 2021 at 8:34 pm #267691

    Elise Noromit
    Member

    We are always happy to help you, write to us when you have any difficulties or issues with our theme.

    We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

    Thank you in advance!

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