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Add to cart issue in woodmart product page.
- This topic has 9 replies, 2 voices, and was last updated 3 years, 9 months ago by Elise Noromit.
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February 17, 2021 at 6:53 pm #267415
MuhammadQasimParticipantI m having issue when I add product in the cart from the product page and for instance the cart shows the value of price in the menu cart and then reset to zero
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You must be logged in to view attached files.February 17, 2021 at 10:51 pm #267462
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
February 18, 2021 at 1:26 pm #267629
MuhammadQasimParticipantI did as you said but it could not work I m writing my admin details of the website where you can see it and I hope you can solve the problem. When the cart turns to zero I cant buy any product too from the product page.
February 18, 2021 at 10:59 pm #267725
Elise NoromitMemberHello,
Please confirm the permit for us to deactivate the plugins not related to the theme for the while of checking what may take up to 15 minutes.
Please make the full backup of your site.
Best Regards
February 19, 2021 at 12:27 pm #267849
MuhammadQasimParticipantYou can deactivate the plugins and do anything to solve the problem
February 19, 2021 at 8:09 pm #267932
Elise NoromitMemberHello,
Please check now how that works. https://gyazo.com/17a74443120b974f44230248c50d66d5
The added products remain in the cart.
I have not activated the plugins so that you could see everything works properly.
Best Reg
February 20, 2021 at 2:41 am #267985
MuhammadQasimParticipantLook you didn’t get what i said….
So when there is no product in the cart and you go to the individual page of the product and from there you will add the product it will get added for 1 to 3 seconds and then automatically turn into zero and when we click on the cart and cart also shows “your cart is empty”February 20, 2021 at 6:19 pm #268081
Elise NoromitMemberHello,
Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.
Best Regards
February 21, 2021 at 6:32 pm #268211
MuhammadQasimParticipantI installed the storefront theme and the cart problem is still there can you help me to solve it?
February 21, 2021 at 8:33 pm #268221
Elise NoromitMemberHello,
If you see the same on the Storefront, it means that our theme does not cause the problem.
If you have made any customizations, try to remove the theme and check. You can make the full backup of your site and reinstall Woocommerce.
Best Regards
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