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No text in categories product count

Viewing 14 posts - 1 through 14 (of 14 total)
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  • February 24, 2021 at 3:29 pm #269006

    scinskasdesign
    Participant

    There is no text with number 11 as you see in the photo, how can i fix this?

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    February 24, 2021 at 9:48 pm #269057

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    March 3, 2021 at 9:08 am #270593

    scinskasdesign
    Participant

    Hello,

    the culprit is Loco translate. I translated woodmart child theme and it doesn’t show correctly. I need help since I can’t translate anything else and it is your theme.

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    March 3, 2021 at 9:09 am #270595

    scinskasdesign
    Participant

    I confirm that you can disable plugins and themes.

    March 3, 2021 at 1:14 pm #270686

    Elise Noromit
    Member

    Hello,

    I have deactivated all the plugins and switched to the parent theme and text has appeared: https://gyazo.com/f9d30dfb677f4f0a5fed5cb67c69203e

    Please deactivate all excepting these ones: https://gyazo.com/be686caaf6f615e5e6ccba661ce27564

    Then activate one by one checking the issue to detect which one causes the problem.

    Best Regards

    March 3, 2021 at 2:21 pm #270712

    scinskasdesign
    Participant

    What did you do with the home page layout?? some elements are broken and footer widgets are gone. I reverted to child theme and it still hasn’t appeared!!! Why did you do this??

    Like I said it’s loco translate fault, why did you do all that???

    March 3, 2021 at 2:22 pm #270713

    scinskasdesign
    Participant

    Please revert the footer widgets.

    March 3, 2021 at 2:29 pm #270714

    scinskasdesign
    Participant

    I fixed the product name problem, fix everything else you did. This is urgent

    March 3, 2021 at 3:44 pm #270727

    Elise Noromit
    Member

    Hello,

    Please contact your host support perhaps there is an automatic backup and you can restore the site as it was.

    The problem was caused by the third-parties plugins. Loco neve causes such problems.

    Best Regards

    March 3, 2021 at 3:51 pm #270731

    scinskasdesign
    Participant

    Backup restoration costs 12 euros. What did you do for this to happen? a week ago I changed themes and deactivated plugins to find another problem and nothing was ruined. Now it is when I gave you the login. Maybe another staff member will better know how to act?

    March 3, 2021 at 3:54 pm #270732

    scinskasdesign
    Participant

    I don’t know if only the footer is missing. Maybe something else went wrong and only later I will find it. This in unacceptable.

    March 3, 2021 at 9:27 pm #270772

    Elise Noromit
    Member

    Hello,

    I deactivated the plugins and switched to the parent theme. I did not touch the content. I did not touch the footer widgets.

    Did you deactivate the plugins and child theme when I asked to do that in my first reply?

    Best Regards

    March 4, 2021 at 2:54 pm #271000

    scinskasdesign
    Participant

    I fixed it manually by creating new footer

    March 4, 2021 at 5:33 pm #271033

    Elise Noromit
    Member

    Hello,

    Sorry for the inconvenience, next time before any testing I will ask everybody to make the full backup of the site. In most cases, such a procedure does not influence the site, but sometimes it may reset the widgets.

    Please contact us if you have any questions or need help.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)