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Products categories widget issue

Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 5, 2021 at 5:40 pm #271309

    saiddx
    Participant

    Hello

    i have a issue with the Products categories widget as you can see in the first link everyting is ok as you can see in this iamge : https://ibb.co/3C39X7G as long as you switch from categories with ajax its fine.

    but when you try to acces a parent categorie from direct link (link2) the categories hierarchy is broken as you can see in this images https://ibb.co/rZFx1Tx .

    Thank you

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    March 5, 2021 at 9:56 pm #271330

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    March 9, 2021 at 4:16 pm #272167

    saiddx
    Participant

    i tested and found that the issue is a co patibility with WPML , one i disable the WPML the widget is working fine. can you help me to find a solution

    thank you

    March 10, 2021 at 7:12 am #272283

    Eric Watson
    Participant

    Hello,

    Could you please provide us your admin access so we can check it?

    Thank you in advance

    March 10, 2021 at 2:17 pm #272422

    saiddx
    Participant

    Hello

    i will sent you in private,

    March 11, 2021 at 12:02 am #272556

    Elise Noromit
    Member

    Hello,

    Have you synchronized the translations? Please make the full backup of the site and confirm the permit to test on the Storefront theme?

    Best Regards

    March 11, 2021 at 12:08 am #272560

    saiddx
    Participant

    yes, and i did a full backup you can test as you like.

    thank you

    March 11, 2021 at 3:31 pm #272775

    Elise Noromit
    Member

    Hello,

    I have tested on the Storefront theme and see the same https://prnt.sc/10ixv2c

    Please contact WPML support, they would check and suggest, it seems you have configured something incorrectly.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)