Woodmart elements not expanding
-
Dear,
I’m facing 2 issues.
1) on the mega menu (mobile & desktop) the “burger menu” is not expanding
2) on the product page, the Woodmart horizontal tabs are not expanding
I installed the plugin Health Check to debug the problem and the issue remains even when there is only 3 plugins : WooCommerce, Woodmart Core and WPBakery.
Can you please check the video below and see what’s wrong?
Those tabs are designed by Woodmart so I suppose support for this issue is on your side.
Thanks
Hello,
I watched the video you attached and visited your website.
Your website is loading from cache please delete the cache folder from “Wp-content” the disable server caching, deactivate cache plugins if have then clear browser cache and check back.
Screenshot for Clarification: https://prnt.sc/10ion96
Regards.
Xtemos Studios
Hello,
Please have a look at the video capture & staging below.
All plugins / caching / customizations are disabled but the issues remain there.
1) on the mega menu (mobile & desktop) the “burger menu” is not expanding
2) on the product page, the Woodmart horizontal tabs are not expanding
The issue cannot be tested on a default wordpress theme because they relate to Woodmart features.
Thanks
Attachments:
You must be
logged in to view attached files.
Hello,
I saw the screenshots you attached.
Sorry, but the login details you provided are not working. Please provide the correct admin panel login details with the permissions to debug then we will troubleshoot with the theme plugins.
Regards.
Xtemos Studios
Hello,
As we can see, our js/functions.js is cached or customized somehow and these functions don’t work. Please, restore the original file and make sure that it is not cached, minified etc.
Kind Regards
Hi,
I enabled cloudflare dev mode
Can yo ucheck?
Thanks
It is still cached even when I clear the browser cache https://prnt.sc/10jlwu8
Ok there was still 1 layer of nginx cache in my hosting, I disabled that too.
Now I think it should be fine, there is no other layer of caching
We don’t see any problems on your staging2 website. Or should we check it on your live website?
1) on the desktop mega menu,the “burger menu” is not expanding
2) on mobile, the same “burger menu” is not expanding neither
2) on the product page, the Woodmart horizontal tabs are not expanding
4) open any product page, open the image gallery then close it, you’ll see that the image remains displayed on the screen.
Dear,
Hold on here. I found the root cause, it seems some theme files got broken.
I simply re-installed the theme in Appearance > Themes and re-upload the file.
Now everything is in order. You can close this ticket thanks
OK, feel free to contact us if you have any questions.
The topic ‘Woodmart elements not expanding’ is closed to new replies.
.
