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NOT WORKING: SEARCH BUTTON, MOBILE MENU AND THE PRODUCT DETAIL PICTURE

Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 11, 2021 at 7:02 pm #272805

    reymon60
    Participant

    1. THE SEARCH BUTTON IS NOT WORKING IN MOBILE AND PC VERSIONS.

    2. THE MOBILE MENU BUTTON IS NOT WORKING.

    3. THE DETAIL PICTURE OF THE PRODUCT DOES NOT APPEAR.

    VERISON WORDPRES 5.7

    ANNEX SCREENSHOTS

    March 11, 2021 at 7:30 pm #272808

    reymon60
    Participant

    THE SIGN UP OPTION IS ALSO NOT WORKING

    ANNEX SCREENSHOTS

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    March 11, 2021 at 7:32 pm #272810

    reymon60
    Participant

    ANNEX SCREENSHOTS

    Attachments:
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    March 11, 2021 at 8:42 pm #272827

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, check your site admin access to the private area. I cannot login.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    March 11, 2021 at 9:52 pm #272852

    reymon60
    Participant

    Resolved:

    Thank you very much I have already solved it, the WPBakery Page Builder plugins was giving problems, we have unintalled it and reinstalled it and it worked.

    Thanks a lot

    March 12, 2021 at 8:40 am #272942

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)