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WP-LOGIN Reporting An Error- Strange Issue

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 12, 2021 at 5:39 am #272889

    wynquest
    Participant

    Hello we have been experiencing a very strange issue with our site we are using the latest Basel theme on. The site login page displays an error:

    “Error: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.”

    We have tried replacing core WordPress files, disabling all plugins, but still occurring. Sometimes after replacing core files it is fine for about 15 minutes and then starts again. I cannot stay in the admin section long enough to make a change to a generic theme before it error 500’s.

    Thought I’d check to see if this could be theme-related, I am not sure. Host was not much help (Hostgator). Thank you.

    March 12, 2021 at 11:33 am #273032

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    March 12, 2021 at 5:08 pm #273141

    wynquest
    Participant

    Thank you I have provided that now and I appreciate your help.

    March 12, 2021 at 5:51 pm #273153

    Elise Noromit
    Member

    Hello,

    Please check the credentials I cannot log in.

    Best Regards

    March 12, 2021 at 6:50 pm #273165

    wynquest
    Participant

    Thank you, those credentials are correct, however the login isn’t working due to that error. Not sure why it says – Error: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.

    March 12, 2021 at 6:51 pm #273167

    wynquest
    Participant

    Does the Basel theme support the latest version of WordPress and php like 7.4?

    March 13, 2021 at 9:28 am #273229

    Elise Noromit
    Member

    Hello,

    Yes, the theme is compatible with the latest version of WordPress and php like 7.4.
    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    March 14, 2021 at 12:10 am #273346

    wynquest
    Participant

    Yes you can go ahead with that thanks very much.

    March 14, 2021 at 10:26 am #273385

    Elise Noromit
    Member

    Hello,

    I still cannot log in.

    Best Regards

    March 15, 2021 at 3:37 am #273470

    wynquest
    Participant

    Yes that is what I was explaining in the original message – the wp admin area does not allow me to login, please see the first message I sent above thx.

    March 15, 2021 at 11:39 am #273575

    Elise Noromit
    Member

    Hello,

    Most likely this problem is caused by the server, please contact your host support on this issue.

    Best Regards

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Viewing 11 posts - 1 through 11 (of 11 total)