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Email notification on new order not working

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 26, 2021 at 6:50 pm #276658

    shamstaj
    Participant

    Hi, at first it was working but after few days the email notification after placing any new order does not work, I have updated the theme and plugins, nothing changed, rechecked my email ( Gmail ) it is there but I don’t get a notification. Please advice

    March 26, 2021 at 10:20 pm #276744

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    March 27, 2021 at 4:53 pm #276868

    shamstaj
    Participant

    Hello Friend,
    I did as instructed, still does not work. But when I changed my email (Gmail) and replace it with my alwafaa.online webmail then it works.
    So I have solved the issue but the question is that is this normal?

    March 27, 2021 at 7:10 pm #276897

    Elise Noromit
    Member

    Hello,

    This is the Woocommerce functionality and our theme does not influence it. Most likely your configurations were not correct, as soon as you configured it properly it started working.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)