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Header not updating

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  • March 28, 2021 at 3:55 am #276925

    [email protected]
    Participant

    When I edit something on header & then click on save button it’s just showing “loading, please wait”. Please try to add mobile menu from mobile view then you will see the problem on new menu. For old menu you will see the problem on all view.

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    March 28, 2021 at 3:57 am #276927

    [email protected]
    Participant

    I think the problem is only with mobile menu,,, please check it ASAP

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    March 28, 2021 at 10:27 am #276950

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help on this matter.

    Best Regards

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Viewing 3 posts - 1 through 3 (of 3 total)