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Variation Gallery not loading always

Viewing 25 posts - 1 through 25 (of 25 total)
  • Author
    Posts
  • March 29, 2021 at 12:09 pm #277229

    inspira
    Participant

    Hi,
    we are facing the following issue.
    Additional Variations Images are not always loading properly on first load.
    First (featured) image appears half like it stops loading the rest images.
    If you click to another variation color – loading of variation gallery sometimes is completing successfully – but sometimes not.
    Then if you click back to the previous (failed) color, the variation gallery appears correctly.
    We have noticed that the issue appears only in the specific product page layout “Left Vertical Position”
    Please check:
    Failed Loading: https://prnt.sc/10yyumi
    Appears Correctly after switching back to the same color
    https://prnt.sc/10yyuxc

    Thank you in advance

    March 29, 2021 at 12:39 pm #277241

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    March 29, 2021 at 12:44 pm #277247

    inspira
    Participant

    Hi, thanks for you response.
    Please check the following link

    March 29, 2021 at 1:44 pm #277278

    Artem Temos
    Keymaster

    We need your admin and FTP access to troubleshoot the problem.

    March 29, 2021 at 2:28 pm #277293

    inspira
    Participant

    Please use the following credentials
    Thanks

    March 30, 2021 at 7:29 am #277455

    Artem Temos
    Keymaster

    We are not able to connect your FTP with this password. Please, recheck this information http://prntscr.com/10zpm8v

    March 30, 2021 at 7:43 am #277458

    inspira
    Participant

    Hi, please copy-paste the pass carefully. If you triple click in order to copy – it gets a space in front of it for some reason.
    Please retry

    March 30, 2021 at 8:29 am #277477

    Artem Temos
    Keymaster

    We tried to copy the exact password but still can’t connect your server http://prntscr.com/10zrnj1

    March 30, 2021 at 10:37 am #277532

    inspira
    Participant

    Hi, excuse me for this trouble – it is a firewall issue.
    Please give me your IP and your country
    Thanks

    March 30, 2021 at 11:22 am #277548

    Artem Temos
    Keymaster

    We are trying to access from Ukraine 176.98.70.114

    March 30, 2021 at 11:46 am #277558

    inspira
    Participant

    ΟΚ, please try again.

    March 31, 2021 at 6:22 am #277747

    Artem Temos
    Keymaster

    We still can’t access it. Here is a screenshot https://gyazo.com/bdd4161f57801bbe055e52f6ea0a4bcf

    March 31, 2021 at 6:23 am #277748

    Artem Temos
    Keymaster

    Strange, but we even can’t enter your website https://prnt.sc/110iuzx

    April 1, 2021 at 2:33 pm #278255

    inspira
    Participant

    Hi, yes it is strange.
    I don’t see your IP in our firewall blocks after the failed login ftp attempts.
    Please try one more time to access the webpage and ftp and if the problem remains, I will whitelist your IP

    Regards

    April 2, 2021 at 6:39 am #278362

    Artem Temos
    Keymaster

    Hello,

    Try to edit the file woodmart/js/functions.js and put the following code http://i.prntscr.com/URDz6jlJRfCduH49G2ot7A.png

    $thumbs.imagesLoaded(function () {
    $thumbs.slick('setPosition');
});

    Kind Regards

    April 2, 2021 at 6:59 am #278366

    inspira
    Participant

    Hi, thanks for your response.
    I have added the additional code but the problem remains.
    I have also replaced the functions.js from the staging site to the live one. Unfortunately we have the same behavior.
    Please check
    http://i.prntscr.com/j3nJFkRESimdi07xLZokWQ.jpeg

    Regards

    April 2, 2021 at 7:12 am #278369

    Artem Temos
    Keymaster

    We don’t see the code added. Make sure that you have added it to the right file and there is no cache activated.

    April 2, 2021 at 8:46 am #278399

    inspira
    Participant

    The code has been added. Please check now

    April 2, 2021 at 9:32 am #278403

    Artem Temos
    Keymaster

    As we can see, it works well on your side now. Try to clear your browser cache and check how it works.

    April 2, 2021 at 9:38 am #278408

    inspira
    Participant

    Hi, I confirm that is working properly now. Thanks!
    But minified js if ON gives the same issue
    https://prnt.sc/1128fz8
    Please check

    April 2, 2021 at 9:39 am #278409

    Artem Temos
    Keymaster

    Yes, you need to keep this option OFF. Anyway, all your CSS files will be minified and combined if you use any cache/optimization plugin in the future.

    April 2, 2021 at 9:55 am #278417

    inspira
    Participant

    OK, the additional code will be included in a next update or should I check for changes in the specific file in any theme update?

    April 2, 2021 at 11:01 am #278432

    Artem Temos
    Keymaster

    Yes, we will include this fix in our next theme update as well.

    April 2, 2021 at 11:40 am #278440

    inspira
    Participant

    Super! Thanks again

    Best Regards

    April 2, 2021 at 11:51 am #278441

    Artem Temos
    Keymaster

    You are welcome. Let me know if you have any further questions.

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