Home › Forums › WoodMart support forum › Problem on mobile

Problem on mobile

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • April 4, 2021 at 5:23 pm #278783

    businessculture
    Participant

    Hello, I have some problems on mobile with the theme:
    – wishlist not working properly
    – wishlist schare
    – on some browsers like safari cant see products in the baskets

    can you please check

    April 4, 2021 at 7:42 pm #278808

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of the site.

    Best Regards

    April 5, 2021 at 6:12 am #278845

    businessculture
    Participant

    Good morning, I am confirming for deactivating plugins. I will deactivate my self but if I miss one please do what you have to do 🙂

    April 5, 2021 at 6:30 pm #279085

    Elise Noromit
    Member

    Hello,

    I deactivated the plugins and child theme the Wishlist works properly:
    https://gyazo.com/8e065a1db8776335b94ad9855d3d9605

    I suspect the cash plugins influence. Please contact the plugin support and ask for the correct configuration, exclude the Wishlist from the cache.

    I tried to share in Viber it works. Please describe in more detail what is wrong.

    Please check the issue without plugins and child theme in Safari and provide more details on how to reproduce the problem.

    Best Regards

    April 6, 2021 at 6:34 am #279154

    businessculture
    Participant

    Ok, I will try to contact plugin support. And can you please tell me how to share the wishlist on mobile? I do not see the buttons of sharing.

    Thank you for helping

    April 6, 2021 at 6:44 am #279159

    businessculture
    Participant

    So I need to deactivate the child theme as well?

    April 6, 2021 at 2:44 pm #279361

    Elise Noromit
    Member

    Hello,

    Please have a look at the screen:https://gyazo.com/fefe244220d61e628374defef946ccf2 and https://prnt.sc/115t4ih

    If you have any questions please feel free to contact us.

    Best Regards

    April 7, 2021 at 7:25 am #279488

    businessculture
    Participant

    I can understand when I open it on my mobile phone there is no charge button like in your screenshots 🙁 on the computer, everything ok or you can share only when users are logged in?

    Thank you

    Attachments:
    You must be logged in to view attached files.
    April 7, 2021 at 2:40 pm #279764

    Elise Noromit
    Member

    Hello,

    Sorry, it was my mistake there is no option to share on mobile for the wishlist page.

    If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)