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Split: Dropdown menu stopped working after theme update

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • April 9, 2021 at 10:18 am #280671

    Stylomilo
    Participant

    Hi Woodmart,

    Actually it is not fully working.

    I have the following menu in my page heading with the logo image in the middle.

    HOME MENU1^ MENU2^ [LOGO] MENU3 MENU4^ MENU5^

    Menu1, Menu2, Menu4, Menu5 are all drop down menus.

    Now, when I click on menu1 dropdown, it works as before but if my next click is Menu2, then menu1 stays dropped down together with menu2. If I click menu3 next, then menu2 closes but menu1 stays dropped down.

    When I click menu2 first then click menu3, then menu3 closes so on and so forth.

    The only way for menu1 to close is to click it again.

    This was not how header dropdown menu work in previous versions.

    Please can you help!

    Thank you very much!

    April 9, 2021 at 11:05 am #280698

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    April 9, 2021 at 11:20 am #280721

    Stylomilo
    Participant

    Hi,

    I’ve attached a screen shot instead as I am a new woodmart user and right now redoing my website using woodmart in maintenance mode.

    Attachments:
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    April 9, 2021 at 11:26 am #280730

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 9, 2021 at 1:39 pm #280856

    Stylomilo
    Participant

    Hi Woodmart,

    Details in private content.

    Thank you very much.

    April 9, 2021 at 1:41 pm #280857

    Artem Temos
    Keymaster

    We are not able to access your dashboard and get the following error https://gyazo.com/a4f517368140e51e32ffead4c2288f1b

    April 9, 2021 at 1:58 pm #280863

    Stylomilo
    Participant

    Hi woodmart,

    April 9, 2021 at 2:06 pm #280867

    Artem Temos
    Keymaster

    We still see the same error. Seems like our IP has been blocked. Could you please temporarily disable this plugin?

    April 10, 2021 at 1:33 am #281044

    Stylomilo
    Participant

    Hi Woodmart,

    Thank you for getting back to me.

    April 10, 2021 at 2:13 am #281046

    Stylomilo
    Participant

    Hi Woodmart,

    I recreated the offending menu, menu item by menu item, and added it to the header.

    It seems to work now. i.e. after clicking on the first dropdown menu on the left, clicking on subsequent menus on the right will immediately close that first drop down menu on the left.

    April 10, 2021 at 6:51 am #281102

    Artem Temos
    Keymaster

    Hello,

    We are glad that you sorted it out. Do you have any additional questions that we might help you with?

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)