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Some problems after update theme

Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 11, 2021 at 10:26 am #281557

    [email protected]
    Participant

    Hi,
    I’have updated themes today but after this there are some problems:
    – image size for the hotspot (as you can see in home page https://www.rhinolineavita.it or in a single project page https://www.rhinolineavita.it/portfolio/potenza/)
    – some styles stop working well: in the footer menu for example under “link utili” the menu items was underlined as the header main menu “l’azienda”, or “prodotti”
    – in this page https://www.rhinolineavita.it/portfolio/potenza/ the list “prodotti utilizzati” lost the css style.

    I hope you can help me.
    thanks in advance

    April 11, 2021 at 6:16 pm #281638

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Please make the full backup of the site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    April 12, 2021 at 9:14 am #281807

    [email protected]
    Participant

    Ok. I solved some problems yesterday.
    I see some javascript errors … If you edit a portfolio item:

    VM462:1 Uncaught SyntaxError: Unexpected token < in JSON at position 0
    at JSON.parse (<anonymous>)
    at o.saveParsedShortcodes (post-edit-1611.js:1)
    at o.<anonymous> (post-edit-1611.js:1)
    at c (jquery.min.js:2)
    at Object.fireWith [as resolveWith] (jquery.min.js:2)
    at l (jquery.min.js:2)
    at XMLHttpRequest.<anonymous> (jquery.min.js:2)
    o.saveParsedShortcodes @ post-edit-1611.js:1
    (anonymous) @ post-edit-1611.js:1
    c @ jquery.min.js:2
    fireWith @ jquery.min.js:2
    l @ jquery.min.js:2
    (anonymous) @ jquery.min.js:2
    load (async)
    send @ jquery.min.js:2
    ajax @ jquery.min.js:2
    s.ajax.s.ajax @ jquery-migrate.min.js:2
    S.<computed> @ jquery.min.js:2
    o.parseShortcodes @ post-edit-1611.js:1
    o.loadShortcodes @ post-edit-1611.js:1
    o @ post-edit-1611.js:1
    (anonymous) @ post-edit-1611.js:1
    t.default @ post-edit-1611.js:1
    (anonymous) @ post-edit-1611.js:1

    and alsothe hotspot position showed in the edit mode is wrong but is right in view mode.

    thanks in advance

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    April 12, 2021 at 9:31 am #281831

    Artem Temos
    Keymaster

    Hello,

    Try to disable “Combine JS” option in Theme Settings -> Performance -> JS.

    Also, we don’t see any problems with the hotspot at the moment https://gyazo.com/397323c66f7340fe649af68f05576411
    https://gyazo.com/199ab056b797daa540c64fb168afa930

    Kind Regards

    April 12, 2021 at 9:50 am #281841

    [email protected]
    Participant

    I disabled the combine JS options but I have same javascripts error.
    Also the hotspot point is in wrong position.
    How is it possible?

    April 12, 2021 at 1:25 pm #281939

    Artem Temos
    Keymaster

    This error seems to be generated by some of the installed plugins. Try to deactivate them one by one to recognize which one causes this problem.

    April 12, 2021 at 4:36 pm #282051

    [email protected]
    Participant

    Thanks I’m solving all my issues…

    April 13, 2021 at 7:23 am #282190

    Artem Temos
    Keymaster

    You are welcome!

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