after updating my theme to woodmart 6 cart gives error cart, kindly help urgent

This topic has 20 replies, 3 voices, and was last updated 3 years, 10 months ago by Artem Temos.

Viewing 21 posts - 1 through 21 (of 21 total)

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Posts
April 12, 2021 at 12:06 pm #281899

Organisiastore
Participant

hi dear
i have my website http://www.organisia.pk using woodmart theme. now when i update to woodmart 6 , it gives an error:
when i add items to cart , then when i click to cart , it shows “cart is empty” or sometimes only few items there in cart while other missing,
kindly help me , it is effecting my site so badly . thanks

April 12, 2021 at 1:31 pm #281944

Artem Temos
Keymaster

Hello,

We see the following information when visiting your website. https://gyazo.com/0ce103436eca909a8583ada14a28ce9d
Please, check this issue with your hosting provider.

Kind Regards

April 12, 2021 at 1:34 pm #281948

Organisiastore
Participant

this link does not show any thing ,
https://gyazo.com/0ce103436eca909a8583ada14a28ce9d

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April 12, 2021 at 1:40 pm #281953

Organisiastore
Participant

yes you are right , there was some issue with cloudflare, now it has been resolved , kindly check now .
kindly try to resolve urgently.

April 12, 2021 at 1:43 pm #281958

Artem Temos
Keymaster

We still see the same message and can’t view your website.

April 12, 2021 at 1:53 pm #281963

Organisiastore
Participant

kindly check in Guest mode or clear explorer cache

April 12, 2021 at 1:59 pm #281967

Artem Temos
Keymaster

Now we get another error https://gyazo.com/8e9bf9ed07a422ae79a27094bd6484a5

April 13, 2021 at 11:42 am #282336

Organisiastore
Participant

kindly check now, my hosting is working fine . dear it is urgent

April 13, 2021 at 11:43 am #282337

Artem Temos
Keymaster

We have just tried to add a few products to the shopping cart and had no issues with that https://gyazo.com/f8951ff4b0543f882637c7bd24fd73ac

April 13, 2021 at 12:18 pm #282357

Organisiastore
Participant

it do work fine when in catalogue mode but when you open a indusial product page and try then add to cart then only one product could be added, while sometimes it adds to the cart but when you proceed to checkout , some of the added products disappears . kindly see the attached videos . thanks
1-catalogue mode working fine
https://drive.google.com/file/d/11igv2I8kh-DbUeRALTh5E9yLRiQDekwv/view?usp=sharing

2-product page having error
https://drive.google.com/file/d/1-FKsSDszlxKgGehpxV17_qPVIa84YVBx/view?usp=sharing

April 13, 2021 at 12:41 pm #282365

Organisiastore
Participant

if you got my point kindly acknowledged ? kindly try to solve on urgent bases . its effecting my online sale so badly. thanks

April 13, 2021 at 1:35 pm #282392

Artem Temos
Keymaster

Please, send us a link to the product example that has this problem. Also, disable all external plugins that are not related to our theme so we can test this.

April 13, 2021 at 1:40 pm #282398

Organisiastore
Participant

it is not specific for specific products, its just about two view catalogue and indusial product page view, all products can be added in catalogue view but all products gives error on individual product page. thanks
and i have disabled my added plugins .

April 13, 2021 at 1:42 pm #282400

Artem Temos
Keymaster

Try to disable our “AJAX add to cart” option in Theme Settings -> Product page.

April 13, 2021 at 2:09 pm #282415

kvonak
Participant

Hello, I have the same problem 🙁 after the last update. I had to get back to previous version so that I can sell products. I hope the problem will be solved asap.

April 14, 2021 at 9:17 am #282708

Organisiastore
Participant

AJAX add to cart” is already disabled

April 14, 2021 at 11:14 am #282758

Artem Temos
Keymaster

As we can see, this option is still turned on and may affect this functionality https://gyazo.com/f978f7f4492f39529dc10a7d671dc4ed

April 14, 2021 at 11:16 am #282762

Organisiastore
Participant

i have turned on it now, now products can be added to cart but takes so much longer time , previously it was off

April 14, 2021 at 11:33 am #282771

Artem Temos
Keymaster

As we can see, it works well for now https://gyazo.com/3a06a101b9348e350cacde1f1f7c2c8a

April 14, 2021 at 11:37 am #282773

Organisiastore
Participant

yes now its working fine , thanks

April 14, 2021 at 12:09 pm #282789

Artem Temos
Keymaster

OK, let us know if you face any further issues with this.
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after updating my theme to woodmart 6 cart gives error cart, kindly help urgent

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