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Can't open Appearances

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  • April 14, 2021 at 11:19 am #282766

    masart
    Participant

    Hi guys,

    So when trying out different themes under my woodmart theme option I did something to delete my Woocommerce

    I urgently needed it back and tried deactivating Woocommerce in order to reactivate it again

    I also tried adding the woocommerce plugin with an FTP client but I am not sure if that worked

    Now I am super freaked out because when I click on Appearances >Themes I get the error in the screenshot

    Please tell me how to fix this Woocommerce issue. I am really worried

    I have added the Woocommerce 3.5.0 to my wp-content under plugins under the site hosting.

    I don’t know how to activate the woocommerce I keep getting this error.

    I only have one theory my file woocommerce 3.5.0 doesn’t match the woocommerce plugin that I have 5.2.0 how do I fix this issue?

    Everywhere i click now it says there is a crucial error on my site.

    PLEASE, PLEASE HELP ME!

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    April 14, 2021 at 12:10 pm #282790

    Artem Temos
    Keymaster

    Hello,

    Please, send us your admin and FTP access so we can check what is wrong.

    Kind Regards

    April 14, 2021 at 12:19 pm #282798

    masart
    Participant

    I have provided admin access. But I don’t know what you mean by FTP access. Where do I find it. I downloaded the FTP because I could upload the woocommerce file to my website hosting. I spoke with Godaddy about it and they advised me to install the FTP – the software is called FileZilla

    April 14, 2021 at 12:21 pm #282803

    Artem Temos
    Keymaster

    We need your FTP host, username and password. Then we will be able to connect to your server with FileZilla.

    April 14, 2021 at 12:39 pm #282819

    masart
    Participant

    Okay but do you mean the FTP host like GoDaddy and do I need to add those details somewhere?

    April 14, 2021 at 12:41 pm #282821

    Artem Temos
    Keymaster

    You need to ask your hosting provider about this information. Just send us your host, username and password.

    April 14, 2021 at 12:46 pm #282822

    masart
    Participant

    I got this information, do you need me to add it here in the private content or somewhere in the site?

    April 14, 2021 at 12:47 pm #282823

    Artem Temos
    Keymaster

    Yes, send us this information using the private content field.

    April 14, 2021 at 1:21 pm #282842

    masart
    Participant

    Ok, find it below

    April 14, 2021 at 1:36 pm #282847

    Artem Temos
    Keymaster

    We have reinstalled the WooCommerce plugin and now it works well.

    April 14, 2021 at 1:51 pm #282853

    masart
    Participant

    thank you very much!!!!!!!!!!!!!!!!!!!

    Do I need to do anything else to it? Everything is active and working?

    April 14, 2021 at 2:04 pm #282859

    Artem Temos
    Keymaster

    No, you don’t need anything else. It should work without issues now.

    April 14, 2021 at 2:58 pm #282883

    masart
    Participant

    thank you!

    April 15, 2021 at 6:52 am #283059

    Artem Temos
    Keymaster

    You are welcome!

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