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Background video doesn't work on mobile/tablet

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 16, 2021 at 6:20 pm #283659

    Glamanna
    Participant

    Hello, background video doesn’t work on mobile and tablet, it only displays the background color. It works perfectly on desktop.

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    April 17, 2021 at 9:59 am #283800

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshot you attached.

    Please Edit the row and in the Woodmart Extras tab make sure that the background is not hidden for mobile and tablet.

    Screenshot for Clarification: https://ibb.co/7YJMfbw

    Regards.
    Xtemos Studios

    April 17, 2021 at 12:17 pm #283843

    Glamanna
    Participant

    Yes I did it but it is not working

    April 17, 2021 at 12:24 pm #283856

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please Provide with the admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studio

    April 18, 2021 at 8:36 pm #284106

    Glamanna
    Participant

    In the Private Content Area:

    April 19, 2021 at 8:50 am #284247

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website.

    Unfortunately, It is the default behaviour of the WpBakery page builder that the Visual Composer video option doesn’t work on mobile devices. You need to upload some images as a background or Background color that will replace the video for mobile devices.

    Regards.
    Xtemos Studios

    April 19, 2021 at 9:09 am #284252

    Glamanna
    Participant

    It’s fine, thank you

    April 19, 2021 at 9:59 am #284269

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Thanks for understanding.

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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Viewing 8 posts - 1 through 8 (of 8 total)

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