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problem in the header

Viewing 16 posts - 1 through 16 (of 16 total)
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  • April 19, 2021 at 7:21 am #284207

    moh962018
    Participant

    Hello

    as you can see from the screen shot there is some time my website loaded without the header!!
    and this is the council error

    please don’t share any screen shot that till my your website works well as this problem happen some times not alwayse

    April 19, 2021 at 7:26 am #284209

    Artem Temos
    Keymaster

    Hello,

    Try to disable the “Mobile DOM optimization (experimental)” option in Theme Settings -> Performance. If it doesn’t help, please, provide us your website link where we can see the issue.

    Kind Regards

    April 19, 2021 at 7:32 am #284215

    moh962018
    Participant

    it doesn’t work
    my website link

    http://www.ylasouq.com

    April 19, 2021 at 8:46 am #284243

    Artem Temos
    Keymaster

    Hello,

    We have tested your website but don’t see any problems with the header https://gyazo.com/38b18991ba49fd3c53ef05fd6cf83abe

    Kind Regards

    April 25, 2021 at 12:49 pm #286399

    moh962018
    Participant

    please ! i said to you this problem happen not to all devices
    you can see the test from google
    there is no header
    also alot of device that run my website < the header not loaded probably
    check the problem please

    http://www.ylasouq.com

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    April 26, 2021 at 6:33 am #286563

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    April 26, 2021 at 7:11 am #286589

    moh962018
    Participant

    the site is live < cant disable the plugins

    you should check it without disabling the plugins

    April 26, 2021 at 7:32 am #286600

    Artem Temos
    Keymaster

    At least disable all optimization and cache plugins.

    April 26, 2021 at 7:45 am #286613

    moh962018
    Participant

    already i didn’t download any cache or optimize plugin
    until solving the main problems and this problem is one of them

    April 26, 2021 at 7:47 am #286615

    Artem Temos
    Keymaster

    As we can see, this option is still turned on https://gyazo.com/d8a286e055ae3aefef730d99c8b6819d

    April 26, 2021 at 8:33 am #286643

    moh962018
    Participant

    yes i turn it on because the problem not from it! when i turn it off the problem still exist

    April 26, 2021 at 8:34 am #286644

    Artem Temos
    Keymaster

    Please, disable this option so we can see how it works without it.

    April 26, 2021 at 8:35 am #286645

    moh962018
    Participant

    done

    April 26, 2021 at 8:50 am #286655

    Artem Temos
    Keymaster

    We don’t see any problems with the header now. Could you please test it from your side?

    April 26, 2021 at 9:24 am #286677

    moh962018
    Participant

    ok i will check it and back to you < but from your side there is no problem ??

    thank you

    April 26, 2021 at 11:10 am #286729

    Artem Temos
    Keymaster

    No, we don’t see the problem now.

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