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Problem adding to the cart

Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 19, 2021 at 8:02 am #284225

    soportestamina
    Participant

    Good morning, we have problems in our shop https://planetacamiseta.com/planeta-camiseta. When adding a product to the cart, you do not see any kind of warning, nor the product is added, if you reload the page you can see that the product is added to the cart, but the AJAX warning does not work when adding the cart, neither in the popup type nor in the sidebar type. Please can you check it ?
    Attached is the error we see in the code inspector console.

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    April 19, 2021 at 8:48 am #284244

    Artem Temos
    Keymaster

    Hello,

    We have tried to visit your website but it is not reachable at the moment https://gyazo.com/ac5c4a4256fff6991256509468314695

    Kind Regards

    April 19, 2021 at 9:00 am #284249

    soportestamina
    Participant

    The shop is accessible, it is possible that you are visiting the site from an IP that is blocked on the host. Please tell me the IP from which you need to access to add it to the whitelist? thank you very much, greetings.

    April 19, 2021 at 9:01 am #284250

    Artem Temos
    Keymaster

    Here is my current IP

    April 19, 2021 at 10:53 am #284283

    soportestamina
    Participant

    Good afternoon, we have already added your IP to the whitelist, can you test now if you can access the online shop?

    April 19, 2021 at 11:17 am #284288

    Artem Temos
    Keymaster

    Try to disable all external plugins temporarily and update the theme to the latest version.

    April 19, 2021 at 1:20 pm #284332

    soportestamina
    Participant

    We have already updated the theme, but we have deactivated the plugins and we still have the same problem.

    April 19, 2021 at 1:27 pm #284334

    Artem Temos
    Keymaster

    It works well when we switch to 6.0.3. Please, check how it works from your side. And send us some screenshot if the error still there.

    April 19, 2021 at 1:57 pm #284347

    soportestamina
    Participant

    Ok perfect, now it seems to be solved. It’s quite strange, because we had tried it before and the AJAX warning didn’t pop up. Now, once configured in the template, the type of warning we need, it works fine.

    April 19, 2021 at 2:06 pm #284351

    Artem Temos
    Keymaster

    It looks like you have some custom code in your 5.3.6 version that breaks this functionality.
    Anyway, we are glad that you sorted it out. Feel free to contact us if you have any extra questions.

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Viewing 10 posts - 1 through 10 (of 10 total)