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Conflict with elementor pro

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • April 20, 2021 at 11:11 am #284613

    xmad
    Participant

    Dear Support team,

    I just purchased your theme because i like the sticky add to cart function. I installed and configured it but the sticky add to cart doesnt shows up. I deactived all the plugins and it works. I figured out the Elementor PRO causes the problem. If i turned off only this elementor pro plugin the sticky add to cart shows up.

    What is the solution?

    April 20, 2021 at 12:01 pm #284643

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, provide us your admin and FTP access so we can check this problem.

    Kind Regards
    XTemos Studio

    April 20, 2021 at 12:12 pm #284652

    xmad
    Participant

    i attach the wordpress login. Do you need the cpanel login too?

    April 20, 2021 at 12:12 pm #284653

    Artem Temos
    Keymaster

    We need your FTP access. If you don’t have this information, please, contact your hosting provider for help.

    April 20, 2021 at 12:14 pm #284656

    xmad
    Participant

    okay, i sent it in private content.

    April 20, 2021 at 12:14 pm #284657

    Artem Temos
    Keymaster

    It is your cPanel, not FTP. We need FTP hostname, FTP username and FTP password.

    April 20, 2021 at 12:23 pm #284661

    xmad
    Participant

    is it okay?

    April 20, 2021 at 12:40 pm #284670

    Artem Temos
    Keymaster

    This FTP seems to be wrong and it doesn’t contain any files https://prnt.sc/11r5m4o

    April 20, 2021 at 12:43 pm #284671

    xmad
    Participant

    sorry, this is the good one

    April 20, 2021 at 12:58 pm #284681

    Artem Temos
    Keymaster

    Try to enable these options in Theme Settings -> General https://prnt.sc/11r6h3k

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Viewing 10 posts - 1 through 10 (of 10 total)