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Problem

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • April 21, 2021 at 11:44 am #285043

    bubostyle
    Participant

    Hello i have this problem in my page http://www.krats.sk. See in the attachments. Can you help me?

    Attachments:
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    April 21, 2021 at 8:14 pm #285234

    Elise Noromit
    Member

    Hello,

    I cannot log in to your site: https://prnt.sc/11tbx4t

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    April 22, 2021 at 10:24 am #285495

    bubostyle
    Participant

    Hello you can now log in.

    April 22, 2021 at 9:25 pm #285726

    Elise Noromit
    Member

    Hello,

    I need the access to admin panel not to the FTP.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    April 23, 2021 at 8:09 am #285822

    bubostyle
    Participant

    Hello i confirm.

    April 23, 2021 at 5:19 pm #286037

    Elise Noromit
    Member

    Hello,

    Please give me access to the admin panel.

    Best Regards

    April 25, 2021 at 3:47 pm #286423

    bubostyle
    Participant

    Hello i already wrote it up here.

    April 26, 2021 at 11:43 am #286746

    Elise Noromit
    Member

    Hello,

    I have checked the site and I cannot reproduce the problem.

    https://gyazo.com/5542a02f5ac85477d32142f946d2292e

    I add a template to the contact page: https://gyazo.com/8e88adaacc0edf2ded5e8c79f58597ca

    Please describe the actions step by step how I can reproduce the problem

    Best Regards

    April 26, 2021 at 2:28 pm #286831

    bubostyle
    Participant

    Hello so what can i do now? Where is the problem?

    April 26, 2021 at 9:13 pm #286949

    Elise Noromit
    Member

    Hello,

    Do you still have the problem? How can I see it? I checked and I cannot find this.

    Best Regards

    April 27, 2021 at 8:47 am #287090

    bubostyle
    Participant

    Oh hello it works ♥ can i ask you where was the problem?

    April 27, 2021 at 7:17 pm #287349

    Elise Noromit
    Member

    Hello,

    I did not catch the problem.

    If you have any questions please feel free to contact us.

    Best Regards

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