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Getting Side mega menu for each click on page Post update to ver6.0

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • April 24, 2021 at 5:00 pm #286272

    eepleberry
    Participant

    Hello,
    I Have recently updated woodmart theme to 6.0, post-upgrade, one weird thing I notice that at every click on different page of the product, category mega menu is getting appear for few second on the left-hand side. also, the dimension of the element on the home page getting disrupted.

    Could you please support to look into it.

    April 24, 2021 at 6:59 pm #286304

    Elise Noromit
    Member

    Hello,

    Please update the theme till 6.0.3 and check the issue.

    Best Regards

    April 24, 2021 at 7:35 pm #286319

    eepleberry
    Participant

    hello, I have updated the theme up to version which was coming to the theme update section,could you pls guide how to update to 6.0.3

    April 24, 2021 at 7:38 pm #286321

    eepleberry
    Participant

    I have checked theme version is 6.0.3 only kindly support to fix issue

    April 26, 2021 at 8:19 am #286633

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    April 26, 2021 at 12:47 pm #286793

    eepleberry
    Participant

    Dear Team,
    I have successfully taken the backup of my website.
    kindly go ahead to investigate the issue and rectify it.

    April 27, 2021 at 8:53 am #287093

    Elise Noromit
    Member

    Hello,

    As soon as I deactivated the plugin I do not see this sidebar anymore: https://gyazo.com/48572b2013afc7e92822df9b654c5c52

    Please deactivate all the plugins except these ones: https://prnt.sc/124wj5z and check the issue, then activate one by one checking the issue.

    Best Regards

    April 27, 2021 at 2:19 pm #287252

    eepleberry
    Participant

    Dear Support team,
    I have done all your recommendation, but still the issue is coming pls see below-
    https://gyazo.com/12e7bb5a91bc17862edd3ed7d98c8989

    how to element this, please help

    April 28, 2021 at 12:11 pm #287617

    Elise Noromit
    Member

    Hello,

    I have deactivated the plugins and now no sidebars, please make a video how it works now.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)