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Ajax problem and 503 errors on secondary language pages after update

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • April 26, 2021 at 9:48 am #286686

    ToriTori38
    Participant

    Hello,

    Yet another problem discovered after your latest big update. Users on secondary language pages (WMPL) can no longer use the ajax quick “add to cart” icon on the product pages. The spinner keeps spinning and nothing happens. This eventually creates a 503 server error. Customers also tell us that they cannot always get to Checkout (page just keeps on trying to load). This is a disaster for us right now as it is on a live site.

    In the private content I have provided a URL to the site and a video showing the error. Please help ASAP. Thank you

    April 26, 2021 at 4:49 pm #286858

    ToriTori38
    Participant

    Can someone please reply ASAP! Issue is on live site.

    April 26, 2021 at 5:34 pm #286865

    ToriTori38
    Participant

    Hello,

    I have updated to Woodmart version 6.0.4 but this has not helped. Still on secondary language pages we cannot add to cart (ajax problem) via the category pages. Can someone please help with this ASAP.

    April 26, 2021 at 8:29 pm #286934

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Please make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    April 27, 2021 at 5:03 am #286988

    ToriTori38
    Participant

    Hello,

    Do you require FTP access? As it is a live site, I ask you to keep the plugin “CMP – Coming Soon & Maintenance Plugin” activated which hides the site from customers.

    Let me know if you require FTP details and I will set site access up for you.

    Thank you

    April 27, 2021 at 8:00 am #287073

    ToriTori38
    Participant

    Hello,

    Please find in private area access details for our live site. We have taken a copy, but we ask you to be very careful in any case.

    If you can look at this ASAP it would be appreciated. We have a holding page up on the website to stop visits whilst you look at this.

    If you need FTP access please let me know.

    April 27, 2021 at 9:15 am #287112

    ToriTori38
    Participant

    Can someone please assist with this ASAP.
    We have our site offline since 7.00am this morning (more than 4 hrs) waiting for you to look at this.

    Thanks in advance

    April 27, 2021 at 2:48 pm #287271

    Elise Noromit
    Member

    Hello,

    We have checked the issue with the default theme and we see the same: https://gyazo.com/f6b0c3733ecf317728768745fb850bd3

    Please deactivate all the plugins not related to the theme check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    April 27, 2021 at 2:50 pm #287272

    ToriTori38
    Participant

    OK I already deactivated all the plugins except for your theme, WooCommerce and WPML. The problem still exists.

    As I said, this problem only came after I updated your theme, which I agree is strange.

    I need a fix for this ASAP and am happy to pay you to look at this.

    April 27, 2021 at 5:53 pm #287321

    ToriTori38
    Participant

    OK I found the plugin which is causing this. It is the latest WooCommerce plugin 5.2.2.

    I uploaded an old copy of our site to a test environment and all worked correctly. I then updated each plugin one by one. As soon as I updated WooCommerce from 5.2.1 to 5.2.2 I got the same problem again. When I tried to rollback WooCommerce to 5.2.1 I get a 503 error on all shop pages.

    So there is an incompatability/bug with the latest WooCommerce version.

    Any idea how we proceed?

    April 27, 2021 at 9:42 pm #287389

    Elise Noromit
    Member

    Hello,

    We have not got any issues connected with the recent Woocommerce plugin. I see you have a lot of plugins and I would first of all check the issues without them.

    Please leave these plugins only + WPML: 

    Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

    And check how it works.

    Best Regards

    April 28, 2021 at 8:29 am #287508

    ToriTori38
    Participant

    Hello,

    We made a copy of the website and uploaded it to a different domain to check. The website on the other domain (even though the files were identical) did not have this problem. How can that be? Do you have any idea why that might be. It is on the same hosting account.

    April 28, 2021 at 5:12 pm #287696

    ToriTori38
    Participant

    Very strangely the website where it works is using Apache and the website with an issue is using Nginx. We switched to Apache and very oddly the problem disappeared. Hopefully it is not temporary!

    You can close this. Thank you.

    April 28, 2021 at 7:33 pm #287730

    Elise Noromit
    Member

    Hello,

    You could transfer the site incorrectly, try this plugin: All in one WP migration it is free for not big sites.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)