Urgent! Site broken! Selected size are now showing as selected

This topic has 10 replies, 2 voices, and was last updated 3 years, 7 months ago by Artem Temos.

Viewing 11 posts - 1 through 11 (of 11 total)

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Posts
April 27, 2021 at 7:31 am #287061

shweta
Participant

https://theaugustco.com/product/mindy-sage-green-linen-shirt/

I may change colour or size. The selection box does not shift. This happened after the theme update today morning.

This is very critical as the ad are running live. Customers are having bad experience.

April 27, 2021 at 7:56 am #287068

Artem Temos
Keymaster

Hello,

Could you please disable all optimizations and cache plugins and provide us your admin access so we can check it? Also, temporarily switch to the parent theme.

Thank you in advance

April 27, 2021 at 7:58 am #287071

shweta
Participant

Tried this. WP Rocket and short pixel is already disabled. Login in the original ticket as private content. sharing again.

April 27, 2021 at 7:59 am #287072

shweta
Participant

we have no child theme to the best of my knowledge. By default, it is on parent theme

April 27, 2021 at 8:14 am #287077

shweta
Participant

I have always appreciated your support. Today, I am panicked. Can we expedite the help, please?

April 27, 2021 at 8:38 am #287083

Artem Temos
Keymaster

Could you please clarify what exactly is not working with swatches? Record please some short video for this https://gyazo.com/e26395e8e9a4f6cd8b7ac21cd63eaeb3

April 27, 2021 at 9:40 am #287124

shweta
Participant

Try the same with

https://theaugustco.com/product/mindy-sage-green-linen-shirt/

or thousands of other product.

April 27, 2021 at 9:48 am #287128

shweta
Participant

https://drive.google.com/file/d/1iqLLdT7PcoRcW5jJxJpyzeTIURQWnOXE/view?usp=sharing

You can see the issue here. It is still urgent.

Product used in video:
https://theaugustco.com/product/maahi-crop-top-culottes/
https://theaugustco.com/product/giana-forest-green-ikat-shift-dress/
https://theaugustco.com/product/ami-crop-top-culottes/
https://theaugustco.com/product/mindy-sage-green-linen-shirt/
https://theaugustco.com/product/lea-blush-linen-kurta-pants-set/
https://theaugustco.com/product/ridhi-indigo-rhombus-kurta/

April 27, 2021 at 9:49 am #287129

Artem Temos
Keymaster

To fix the problem you need to do the following

1. Go to Theme Settings -> Performance -> JS and enable “Advanced scripts control” https://prnt.sc/124zv81

2. Enable Quick view script https://prnt.sc/124zvph

April 27, 2021 at 10:56 am #287152

shweta
Participant

Thanks a ton. Looks like resolved. You rock man.

April 27, 2021 at 11:52 am #287167

Artem Temos
Keymaster

Great, you are welcome. We will fix this issue in our next theme update as well.
Author

Posts

Tagged: Selection box not working for size and color

Viewing 11 posts - 1 through 11 (of 11 total)

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Urgent! Site broken! Selected size are now showing as selected

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