Home › Forums › WoodMart support forum › Problem with the module

Problem with the module

Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
    Posts
  • April 28, 2021 at 12:03 pm #287615

    MargoD
    Participant

    Hi,

    Please watch the video I sent you in hidden content.
    Look at where I put the module and how it displays on the page at first. Only when I enable webmaster tools the module shows up correctly. I will add that this only happens on the computer and tablet. It is correct on the phone.
    How do I fix this?

    Regards

    April 28, 2021 at 10:40 pm #287770

    Elise Noromit
    Member

    Hello,

    Please please, provide your site admin access to the private area.

    Best Regards

    April 29, 2021 at 8:17 am #287870

    MargoD
    Participant

    Hello,

    It’s done.

    I don’t know whether to start a new topic or if I can post this here.
    Well, after the update I have a problem with the child theme.
    For example, the icons in the child I have square. Meanwhile, after the update, they show up once square and once round. What should I do to fix it. I wouldn’t want an update to the main theme to damage the theme
    child.

    April 30, 2021 at 8:18 am #288240

    Elise Noromit
    Member

    Hello,

    Please switch to the parent theme and check the issue, if you see it on the parent theme, provide the page URL and screen.

    Best Regards

    April 30, 2021 at 8:35 am #288243

    MargoD
    Participant

    Hello,
    Switching the theme did not fix any problem. Neither with the module nor with the icons.
    What other data do you need? I gave you the login information for the backend. You have an attached video of the problem. Weren’t you the one who logged into my back office today
    User hostname:
    User location:

    April 30, 2021 at 9:24 pm #288481

    Artem Temos
    Keymaster

    Hi,

    Try to add the following code snippet to the Custom JS on document ready area in Theme Settings to fix this issue.

    jQuery('.tabs > li').click(function() {
	setTimeout(function(){
		vc_rowBehaviour();
	},10);
});

    Regards

    May 1, 2021 at 10:01 am #288575

    MargoD
    Participant

    Hello,

    This code works. Thank you so much.

    Could you help me with the baby theme too? I wrote above about this.
    I’d be grateful to you.

    May 3, 2021 at 6:04 am #288979

    Artem Temos
    Keymaster

    Hello,

    Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then you need to resave Theme Settings.

    Kind Regards
    XTemos Studio

    May 3, 2021 at 12:00 pm #289096

    MargoD
    Participant

    Hello,
    Thank you for your reply.
    Could you look at the hidden content?
    I have these settings. I think they are correct, but maybe I’m forgetting something?

    May 3, 2021 at 1:16 pm #289116

    Artem Temos
    Keymaster

    It seems to be working well now with the child theme. Where we can see this problem?

    May 13, 2021 at 4:39 pm #292203

    MargoD
    Participant

    Hello,
    I noticed that the problem with changing the shape of the icons arises when I enable a new plugin or page.
    Thank you for your time.

    May 14, 2021 at 6:31 am #292292

    Artem Temos
    Keymaster

    Hi,

    We are glad that you sorted it out. Let me know if you need any further assistance.

    Kind Regards

    May 14, 2021 at 6:47 am #292299

    MargoD
    Participant

    Hello,
    Thank you for your reply.
    I didn’t arrange it. I reported the problem to you.

    May 14, 2021 at 6:50 am #292300

    Artem Temos
    Keymaster

    Sorry for the misunderstanding. So how can we reproduce the problem now? Could you please write us a step-by-step instruction?

    May 14, 2021 at 8:15 am #292315

    MargoD
    Participant

    Look at the video I attached in the hidden box.
    Thank you!

    May 14, 2021 at 9:00 am #292334

    Artem Temos
    Keymaster

    As we can see, your icons are configured to be circled https://prnt.sc/12x0haf
    So you see them correctly only when you clear the cache.

    May 14, 2021 at 9:04 am #292337

    MargoD
    Participant

    Sorry, I don’t think I understand what you’re saying. Maybe I’ll explain again.
    Icons are to be circled. I changed the settings in css circle to square.
    And it is after clearing the memory that I see them incorrectly. Icons should be square.
    That’s how it is after updating the theme.

    May 14, 2021 at 9:08 am #292341

    Artem Temos
    Keymaster

    Could you please clarify how exactly you made them square? Also, try to disable the cache plugin completely and test how it works.

    May 14, 2021 at 9:16 am #292347

    MargoD
    Participant

    Of course. In the child theme in Customize – Personalize -Additional CSS I added

    .box-icon-with-border .info-box-icon {
    padding: 10 px;
    border: 1px solid #F4F4F4;
    border-radius: 0%;
    }

    May 14, 2021 at 9:23 am #292352

    Artem Temos
    Keymaster

    It looks like your cache plugin removes this code when you enable it. It works only when there is no cache as you see.

    May 14, 2021 at 9:25 am #292354

    MargoD
    Participant

    I don’t understand it.
    Do you think it might help to add this code in the custom css in the theme settings?

    May 14, 2021 at 11:03 am #292385

    Artem Temos
    Keymaster

    Yes, you can try to put the code to our Theme Settings Custom CSS section.

  • Author
    Posts
Viewing 22 posts - 1 through 22 (of 22 total)