Shipping Rates Not Returned
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We are using the following plugin:
https://eniture.com/woocommerce-globaltranz-ltl-freight/
This plugin returns shipping rates. When an item is added to the cart, the rate is returned. If the visitor goes back to the shop and adds another item to the cart, the plugin no longer returns the rate.
When the cache is cleared, the shipping rates are provided again. The plugin developer is saying that this is an issue with the theme.
This is in reference to the message sent through ThemeForest.
Hello,
Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
Best Regards
Yes, the issue is happening with the Store Front theme.
We have a staging website that can be viewed via the link below.
I reproduced with the StoreFront theme twice this morning but cannot seem to do it again. I may have had an address entered incorrectly. Right now it does not look like the issue is happening with the StoreFront theme.
The credentials for the staging website with the theme activated can be found below.
Hello,
If you see the same on the Storefront, it means that the reason is caused by the plugin’s configurations and our theme does not influence.
Please contact the plugin support or refer to the plugin documentation.
Best Regards
Ok thank you. Please keep this ticket open.
You are welcome! If you have any questions please feel free to contact us. The ticket leaves open.
Best Regards
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