Additinal empty tab and borders

This topic has 9 replies, 2 voices, and was last updated 3 years, 7 months ago by Aizaz Imtiaz Awan.

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April 29, 2021 at 1:54 pm #288037

shweta
Participant

Dear Developer,

Sorry for bothering you so much, however, every day there is a new issue. Now refer to the attached image where there are additional empty accordion tabs below the fit and size.

How can these be removed.

April 30, 2021 at 7:29 am #288219

Aizaz Imtiaz Awan
Keymaster

Hello,

I have visited your website. This empty tab is the Custom tab that you have created for the product.

Please edit the product and try removing the Custom Tab title and content.

Screenshot for Clarification: https://prnt.sc/12akf3q

Best Regards

April 30, 2021 at 7:47 am #288226

shweta
Participant

Thank you for your response. However, I am talking about the empty tab just below the “Fit and Size” tab.

Product link: https://theaugustco.com/product/mahira-ivory-maxi-dress-indigo-block-print-shirt/

The Custom tab that we have created for the product is fabric and care. See the screenshot attached.

Further, the problem is there in every product on the website. This is the change, we are facing after the recent theme update. Please advise.

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April 30, 2021 at 10:49 am #288304

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached.

Please deactivate all the third party plugins activate the parent theme then clear cache and check back.

If the problem continues then leave all the third party plugins deactivated and provide with the admin panel login details of the website then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios

April 30, 2021 at 10:57 am #288305

shweta
Participant

Hello,

I hope you understand that deactivating everything for a long time will impact sales and brand image. Can we fix one time, at which we can do it and you resolve it immediately?

You understand we have more than 4000 daily visitors. Please check this…https://www.alexa.com/siteinfo/theaugustco.com

Hope you’ll suggest a more practical solution.

April 30, 2021 at 11:50 am #288322

Aizaz Imtiaz Awan
Keymaster

Hello,

I can understand but it is necessary for you to deactivate all the third party plugins for me to check what is causing the issue.

Because we only troubleshoot with the theme plugins.

So please deactivate all the third party plugins when you can then we will troubleshoot the issue for you.

Regards.
Xtemos Studios

April 30, 2021 at 12:05 pm #288333

shweta
Participant

I agree that is the best way, can we fix a time to communicate and resolve it. Or maybe you can try the same between 11 pm and 4 am IST.

Hope you’ll understand.

Username and password shared in the original message.

April 30, 2021 at 12:33 pm #288361

Aizaz Imtiaz Awan
Keymaster

Hello,

Ok we will wait for your reply. Please reply here when you can deactivate all the third party plugins then we will troubleshoot the issue for you.

Regards.
Xtemos Studios

May 3, 2021 at 8:49 am #289052

shweta
Participant

We Experienced a heavy rush on the weekend. Can we plan this for today 11pm IST?

KIndly confirm.

May 3, 2021 at 10:43 am #289070

Aizaz Imtiaz Awan
Keymaster

Hello,

Sorry but I am available from 10:30AM to 05:30PM (GMT+5). You have to deactivate the plugins within this time so that I can troubleshoot the issue for you.

Regards.
Xtemos Studios
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