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Project category showing 404
- This topic has 26 replies, 3 voices, and was last updated 3 years, 7 months ago by Eric Watson.
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AuthorPosts
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May 13, 2021 at 10:19 pm #292250
SanjaParticipantHi!
I have the same issue again. When I click on any category on the Portfolio page (i.e. Korporativni pokloni) it is showing 404. The same ones are working fine on English (translation), but on Serbian (deafult language) they don’t.
I had this issue few weeks ago and you resolved it and it worked. There was wordpress update today and that is all I can make a connection with. The first time stopped working also after the update (can’t remember if it was the theme update or wordpress).Hope you can help.
Regards,
Sanja
May 14, 2021 at 6:15 am #292282
Artem TemosKeymasterHello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
May 14, 2021 at 6:47 am #292298
SanjaParticipantAccess provided.
May 14, 2021 at 7:33 am #292308
Artem TemosKeymasterPlease, provide us your FTP access as well.
May 14, 2021 at 8:15 am #292316
SanjaParticipantHi!
Provided below.
Could you please check the previous issue as well? Also with Porfolio page… When I entered the Project and when using back on browser it leads to footer. You suggested to turn off lazy laod in theme settings and this solve the issue, but can it be resolved with lazy loading turned on?
Thank you.May 14, 2021 at 9:13 am #292345
Artem TemosKeymasterThe FTP access seems to be incorrect and we can’t access now https://gyazo.com/e5f677d5e19cb7476286255712f2962e
May 14, 2021 at 9:51 am #292368
SanjaParticipantAnswer below.
May 14, 2021 at 9:54 am #292370
Artem TemosKeymasterYes, we tried that either https://prnt.sc/12x2vat
May 19, 2021 at 2:42 pm #293712
SanjaParticipantHi!
I managed to resolve 404 by changing the slug. There is one more thing I could note resolve, also regarding the Portfolio page, but in Eglish translation (Corporate gifts). The page shows featured image under ALL categories and the font and size of categories displayed on the page are different from the original.
Could you please help to resolve this?
Regards,
SanjaMay 20, 2021 at 6:13 am #293850
Artem TemosKeymasterHi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
May 20, 2021 at 11:18 am #293967
SanjaParticipantHi!
Please visit the website https://eugenchocolate.com/novi/ and visit the page Korporativni pokloni in Serbian and Corporate gifts in English and you will see the difference. Categories are in different font and size in English and instead of listed projects featured image appears.
Access to website provided below.
Thanks!May 20, 2021 at 11:20 am #293968
Artem TemosKeymasterHello,
Yes, we have tested both pages and they look similar to us. Here are screenshots
https://gyazo.com/88edb83d047cf7924c0abef769951014
https://gyazo.com/97b58e161a8466d2c6af88f2a59c8134Kind Regards
May 20, 2021 at 12:06 pm #293989
SanjaParticipantHi again!
Font somehow, don’t know how, is fixed. But the featured image still appears instead of projects when you click on the Corporate gift menu. When you switch from Korporativni pokloni to Engish version then it’s ok.
Please see the screenshot attached.
Regards,
SanjaAttachments:
You must be logged in to view attached files.May 20, 2021 at 1:18 pm #294060
Artem TemosKeymasterPlease, send us a direct link where we can see this problem on your website.
May 20, 2021 at 1:55 pm #294077May 20, 2021 at 2:24 pm #294086
Artem TemosKeymasterHi,
Yes, we see the problem. But we can’t check and fix it without your FTP access.
Kind Regards
May 24, 2021 at 7:37 am #294922
SanjaParticipantAccess provided below.
May 24, 2021 at 3:14 pm #295054
Artem TemosKeymasterHello,
Sorry for the delay.
We need more time for checking. I will get back to you as soon as I get a response from our dev team.
Best Regards
May 25, 2021 at 7:28 am #295196
Eric WatsonParticipantMay 25, 2021 at 9:44 am #295234
SanjaParticipantExplanation below. I just contacted hosting provider.
May 25, 2021 at 9:54 am #295237
Eric WatsonParticipantWe have made unblocking several times, but it does not disappear. Try disabling protection while we’re working.
May 25, 2021 at 10:20 am #295243
SanjaParticipantCan you give me your IP and the provider will whitelist it for one week.
May 25, 2021 at 11:16 am #295256
Eric WatsonParticipant176.98.70.114
May 25, 2021 at 2:43 pm #295343
SanjaParticipantPlease try now.
May 26, 2021 at 6:17 am #295461
Eric WatsonParticipantHello,
Sorry, we still cannot connect to the server.
https://prnt.sc/13ffo92
https://prnt.sc/13fflq4Regards
May 26, 2021 at 11:19 am #295570
SanjaParticipantHi,
We really can’t figure out why this is happening. You are whitelisted. I generated a new password just now. Could you please try to login now with the new password?May 26, 2021 at 11:30 am #295582
Eric WatsonParticipantUnfortunately, it still does not connect. Perhaps you can give access to cPanel or try contacting hosting support to set up access for us.
Regards
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