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Cache issues

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 19, 2021 at 5:57 pm #293737

    Galzzaa
    Participant

    Hello Team,

    I’m facing a cache issue while I’m trying to make a quick purchase of a product.
    When I press the Icon of Quick Purchase instead of sending me directly to the payment page it redirects me to the home page.
    Then after I refresh the page I see the product is added to cart.

    I already disabled all the plugins one by one to check if anything might effect that. it didnt work.

    Please check it yourself.
    I’m attaching login details.
    Thanks.

    May 19, 2021 at 11:53 pm #293806

    Elise Noromit
    Member

    Hello,

    Please contact the plugin support. We do not have instructions on how to configure the plugin.

    If you have any questions please feel free to contact us.

    Best Regards

    May 20, 2021 at 1:20 pm #294061

    Galzzaa
    Participant

    I don’t need you to configure the plugin.
    The issue is with the theme. Even after I disabled all the cache plugins the issue still exists.
    Please read what I just wrote. I disabled all plugins one by one and still the issue exists.

    So the issue is with your theme.
    Looking forward to your support.

    Nitai

    May 21, 2021 at 8:25 am #294291

    Elise Noromit
    Member

    Hello,

    Please disable AJAX add to cart https://prnt.sc/137k05t in the Theme Settings > Product page.

    Best Regards

    May 22, 2021 at 7:29 pm #294715

    Galzzaa
    Participant

    Hello Elise,

    Are you sure you are looking at the right site?
    We are talking about shopipopy.com.
    Ajax was disabled…
    file attached

    Please update.

    Attachments:
    You must be logged in to view attached files.
    May 23, 2021 at 12:02 pm #294780

    Galzzaa
    Participant

    waiting for your response dear,
    This is a big problem on the site that needs to be fixed as soon as possible, please.

    Thanks in advance,
    Nitai

    May 23, 2021 at 4:54 pm #294833

    Galzzaa
    Participant

    Hello ??

    May 23, 2021 at 10:56 pm #294867

    Elise Noromit
    Member

    Hello,

    I have submitted the issue to our development department and I wait for the feedback, now they are overloaded, please give us a bit more time.

    Best Regards

    May 24, 2021 at 12:12 pm #294988

    Galzzaa
    Participant

    Looking forward to the response.
    This damaged my CR dramaticly.

    Thanks

    May 25, 2021 at 6:44 am #295166

    Eric Watson
    Participant

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    May 26, 2021 at 8:11 am #295506

    Galzzaa
    Participant

    This issue is happening with your theme only!

    This is not the first site I have This happened only with your Theme.
    Why do I have to wait almost a week to get a bug fixed that your theme is causing me???
    I purchased this support for you to check what’s going on if I have a problem so please check it ASAP!!!

    You have Logins in the previous messages.

    May 26, 2021 at 1:43 pm #295647

    Eric Watson
    Participant

    Hello,

    We tested with a standard theme and there is a problem as well. You need to contact the plugin support as our theme does not affect this.

    https://gyazo.com/d7c5840fadbd3a9c238167f4e4a43eeb

    May 26, 2021 at 1:48 pm #295650

    Galzzaa
    Participant

    Which plugin?
    Have you figured a specific plugin the causes this issue?

    Because I’m certain it’s not a plugin.

    May 26, 2021 at 1:53 pm #295655

    Eric Watson
    Participant

    A problem with a plugin that adds quick buy functionality.

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