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Internet explorer issue

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 21, 2021 at 7:34 am #294259

    ccomm
    Participant

    Hello,

    I accidentally opened our site with an internet explorer and found that the site looks radically different there.

    Also on lower resolution monitors the header is 2 rows.

    May 21, 2021 at 10:41 am #294325

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please elaborate with the help of some relevant screenshots of the specific areas with the URL of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios

    May 21, 2021 at 10:57 am #294328

    ccomm
    Participant

    Hello,

    I am sending you the address of the site.

    May 21, 2021 at 12:32 pm #294379

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide the admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios

    May 25, 2021 at 5:44 am #295150

    ccomm
    Participant

    Please be careful. The site is live.

    May 25, 2021 at 8:18 am #295209

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and it seems that you are using an old version of woodmart core plugin.

    Please delete the woodmart plugin and reinstall from Appearance >> Install Plugins. Then check back after clearing the cache.

    Best Regards

    May 25, 2021 at 9:03 am #295231

    ccomm
    Participant

    Hello,

    I was able to update it, but I had problems:
    https://www.loom.com/share/517fdbf619624078a3cf389c53863517
    I created a staging on the site at dev. *****
    The access data is the same.
    On the live site, although I updated woodmart core and deleted absolutely all the cache on the Internet Explorer, there is no change

    May 25, 2021 at 11:57 am #295287

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third party plugins, activate the parent theme then clear cache and check back.

    If the problem continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    May 26, 2021 at 5:16 am #295440

    ccomm
    Participant

    Hello,
    When i try to update some plugin a receive this error:
    Cannot load tgmpa-install-plugins.

    May 26, 2021 at 10:16 am #295547

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website and all the third party plugins are still activated.

    Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    May 27, 2021 at 5:32 am #295803

    ccomm
    Participant

    Hello,
    I found out which of the modules is causing the problem. The module is WP Rocket.

    May 27, 2021 at 8:08 am #295853

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    As the issue is coming from a Third party plugin. Sorry but we could not help you with this. We provide support services within our theme and this is out of our theme support scope.

    Regards.
    Xtemos Studios

    May 27, 2021 at 10:33 am #295921

    ccomm
    Participant

    Hello,
    you recommended me to use WP Rocket and gave me screenshots with your settings.
    I have support from them as well, but I guess they will say that the problem is related to the theme we use.

    May 27, 2021 at 11:23 am #295934

    Elise Noromit
    Member

    Hello,

    Please contact the plugin support, they would suggest a better configuration. They know the plugin better. We recommend plugins if we tested, however, we cannot provide support on the plugins.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)