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First add to cart problem!

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 21, 2021 at 9:01 am #294304

    detskisviat
    Participant

    Hi,
    Whenever someone tries to add first add to cart, nothing happens.
    When u refresh the page, or try to add to cart 2-3 more times, it does happen and also indicates the previous clicks but this forces many clients to leave.
    I have disabled all plugins, the problem still exists, which makes me think that the problem is in the theme.
    Please help, because I have lost thousands of dollars this week.

    Thank you in advance!

    May 21, 2021 at 11:40 am #294355

    Eric Watson
    Participant

    Please, provide us your admin access so we can log in and check this on your side.

    Thank you in advance.

    May 21, 2021 at 11:50 am #294357

    detskisviat
    Participant

    I have attached them in the private message.

    May 21, 2021 at 2:08 pm #294413

    Eric Watson
    Participant

    Please, provide us your admin access so we can log in and check this on your side.

    Thank you in advance.

    May 21, 2021 at 10:54 pm #294541

    detskisviat
    Participant

    Hi,
    I gave you the login in the private content section, just check it.

    May 22, 2021 at 5:12 pm #294690

    Elise Noromit
    Member

    Hello,

    Each time I try to add the product to the cart it has been added I test it in the the incognito browser. The site is slow, however, a product has been added.

    I have tested on the other browser, I cannot catch the problem.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)