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Site is Broken – as if WP Bakery doesn't exist

Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 23, 2021 at 7:45 am #294745

    shadow
    Participant

    Subject is content

    See image

    cheers

    David

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    May 23, 2021 at 2:27 pm #294802

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    May 23, 2021 at 9:35 pm #294855

    shadow
    Participant

    Did all that, and the issue remained. I’ve had to put the site into maintenance mode.

    May 23, 2021 at 10:10 pm #294863

    Elise Noromit
    Member

    Hello,

    Your site is blocked for entering, please disable all the blocks for a while: https://prnt.sc/13bkax9

    Best Regard s

    May 24, 2021 at 5:26 am #294880

    shadow
    Participant

    Hi

    We fixed it, turns out it was the server cache that was not purging when we purge the CDN after the template update.

    thanks and apologies for the inconvenience.

    David

    May 24, 2021 at 8:52 am #294954

    Elise Noromit
    Member

    Hello,

    We are glad you have solved the problem.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)