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Whenever I click on place order my website freezes

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 4, 2021 at 3:07 pm #297624

    pankajlal99
    Participant

    Whenever I click on place order my website freezes for like 5 to 10 seconds and takes no processing no spinner and nothing happens
    I tried disabling my plugins but the problem remains the same
    Check out Page Freezzes

    June 4, 2021 at 5:10 pm #297639

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    June 8, 2021 at 5:39 am #298263

    pankajlal99
    Participant

    Tried but it works fine in storefront

    June 8, 2021 at 10:51 am #298370

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.

    Best Regards

    July 20, 2021 at 7:47 am #307707

    pankajlal99
    Participant

    Place Order Issue with Razore Pay and website freezes.
    Please Check & Resolve It As Soon As Possible And Also Check, The upper part of the image is getting cut off when I open the single product.

    July 20, 2021 at 7:48 am #307708

    pankajlal99
    Participant

    Image Issue In Mobile View

    July 20, 2021 at 10:04 am #307726

    Elise Noromit
    Member

    Hello,

    When I deactivated plugins the Place order button worked correctly. It was taken me to the payment page: https://gyazo.com/4604a6b805260bc496a7eb3bd629e3ca and https://gyazo.com/72a01dc0d30fc2ae3bd9da9820df23ce

    Please deactivate the plugin not related to the theme excepting payment plugins and check the issue.

    Best Regards

    July 20, 2021 at 10:24 am #307727

    pankajlal99
    Participant

    Very late redirect is happening after clicking on place order and no animation or loading is coming. and other all theme show loading during redirect. and also see image issue on single product. full image not show

    July 20, 2021 at 10:27 am #307728

    pankajlal99
    Participant

    full image is not show on mobile… top part of image is cut

    July 20, 2021 at 1:37 pm #307762

    Elise Noromit
    Member

    Hello,

    The problem is caused by your custom code, please remove the custom and check again: https://gyazo.com/72706cd2a556156d78c5492d8c9b4c7d

    Best Regards

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Viewing 10 posts - 1 through 10 (of 10 total)