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Website broke with new update

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 9, 2021 at 8:39 am #298581

    3sinvictus
    Participant

    Hi
    Over the last 6 months we have been developing our new website – hundreds of hours and pounds have gone into this with over 350 new pages created. The website was nearly ready and due to launch at the end of this week.

    It was looked great, however we then updated to 6.0 and the website is now a complete mess, all shortcodes is not working and the css/js are missing.

    Please help and provide the solution to fixing our website.

    Thanks
    Scott

    June 9, 2021 at 9:04 am #298586

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and switch to the parent theme so we can check it?

    Thank you in advance

    June 9, 2021 at 9:52 am #298611

    3sinvictus
    Participant

    Hello support team,

    I disable all plugins which are not related to our theme and activate parent theme. Please check now.

    Best Regards,
    Scott

    June 9, 2021 at 11:45 am #298641

    Artem Temos
    Keymaster

    We don’t see any problems with your website now https://gyazo.com/c7f4c5f930f576e78629dc1c1fb6c1b0

    June 9, 2021 at 11:57 am #298643

    3sinvictus
    Participant

    Hello Support,

    Your previous message – Could you please disable all plugins that are not related to our theme and switch to the parent theme so we can check it?

    I updated a lot of code with child theme. Now I activate parent theme. It is working fine via parent theme not with child theme and still It is not working fine a lot of places. If I activate child theme so website is not working fine. Please fix it with child theme. I sent you credential

    June 9, 2021 at 11:57 am #298644

    Artem Temos
    Keymaster

    Hello,

    In this case, you need to revise all the customizations made in the child theme. Read more information about the changes in the parent theme in our documentation article here https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)