Product Tabs : Number of Featured Items not displaying correctly.

This topic has 10 replies, 3 voices, and was last updated 3 years, 4 months ago by Artem Temos.

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June 14, 2021 at 8:56 am #299608

webeeteam
Participant

Hi,

We had a problem with showing the featured items. From the backend, we set it to show 8 items per page http://i.prntscr.com/271Xt9b5RbOWldz3zssvKA.png however it only shows 6. http://i.prntscr.com/crN3GT0dQYmdFP-OgolZmg.png

This is the website: https://bigmatmalta.com/. We need to fix this, please.

Thanks

June 14, 2021 at 12:13 pm #299685

Aizaz Imtiaz Awan
Keymaster

Hello,

I have logged into your website and you are using an old version of the Theme and Recommended plugins.

Please update the Theme and the Recommended plugins to the latest version then check back.

Regards.
Xtemos Studios

June 23, 2021 at 2:52 pm #301894

webeeteam
Participant

Hi,

We updated the theme and plugins from Staging site but it hasn’t fixed the issue. https://staging3.bigmatmalta.com/ the featured products are showing incorrectly. is that because the featured product is out of stock?

Thanks

June 23, 2021 at 6:48 pm #301942

webeeteam
Participant

Aside from featured products, it seems we had a problem using the Blog element. we have two categories, new and video tips. we have 6 video tips post and when we set the item per page to 10, the other 4 News post is showing. which shouldn’t happen coz we only set to show video tips only. for now our temporary solution is to set is as 6 but we need to permanently fix this. See image attached

The next issue is the Related Products. If you can see here: https://bigmatmalta.com/product/wood-fired-oven-lisboa-120/ products are not complete and the other product show as blank. It seems the same issue with featured products. Can you check this pls?

Again, we already tried to update the Theme version but the issue still persists.

Thank you,

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June 24, 2021 at 8:40 am #302102

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third party plugins and provide with the admin panel login details of the staging site where you updated the theme to check it myself and help you out accordingly.

Best Regards

June 24, 2021 at 1:26 pm #302207

webeeteam
Participant

Hi,

third party plugins are now deactivate to staging site. Please see the credentials below.

Thanks,

June 25, 2021 at 9:21 am #302395

Artem Temos
Keymaster

Please, send us your FTP access so we can check what is wrong there.

June 30, 2021 at 9:09 am #303564

webeeteam
Participant

Hi,

Please see the ftp details provided. Please make sure to check the staging folder and not deploy any changes on the production folder. Thanks 🙂

Regards,

June 30, 2021 at 9:48 am #303572

Artem Temos
Keymaster

Please, disable all external plugins that are not related to our theme and switch to the parent theme so we can check.

June 30, 2021 at 9:58 am #303576

webeeteam
Participant

Hi,

We already sent our staging site logins previously.

Thanks,

June 30, 2021 at 11:09 am #303603

Artem Temos
Keymaster

As we can see, this problem appears on the default WordPress theme as well https://gyazo.com/06672ac9a44a8deff64f80bfdfa71e1f
It means that this problem is not related to our theme.
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