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the brand picture disappears from the product if I change on other bran

Viewing 18 posts - 1 through 18 (of 18 total)
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  • June 22, 2021 at 3:02 pm #301477

    boos11
    Participant

    Hello

    I installed a demo of your store
    I have brand photos set in attributes
    the picture of the brand is visible in the product
    when I change the attributes to a different brand that has a different photo
    the brand picture disappears from the product
    when I go back to the correct brand, the photo appears

    help me please

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    June 22, 2021 at 6:16 pm #301529

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    You can add only one attribute item as a brand.

    Instead of renaming, delete and create a new brand.

    If you have any questions please feel free to contact us.

    Best Regards

    June 23, 2021 at 7:54 am #301670

    boos11
    Participant

    Hi
    I delete all group atribute Brand and create new atribute with new brands logos.
    I added 1 new brand to product, it is invisible.
    If i added more brands (picture) all is visible.

    any idea?
    i can’t added 1 brand to product. :/

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    June 23, 2021 at 11:10 am #301748

    Elise Noromit
    Member

    Hello,

    Please follow the instruction on how to set up the brands: https://xtemos.com/docs/woodmart/faq-guides/how-to-setup-brands/

    You can add one attribute item to the brand.

    Best Regards

    June 23, 2021 at 2:08 pm #301859

    boos11
    Participant

    I am a developer and I have been working in wordpress and woocommerce for many years
    I can’t say I’m a young user

    Please, look this video

    https://youtu.be/UWoSyHg228A

    WTF?

    June 23, 2021 at 2:41 pm #301887

    boos11
    Participant

    biggest problem

    i added all brand (10) — it’s OK – in product is 10 brand
    I added 1 brand: X — it’s OK in product is 1 brand X
    I added 1 brand: Y — it’s NOT OK in product
    I added 2 brand: X and Y — it’s OK in product is 2 brand X and Y

    any idea ??
    all images with atributes brands are .svg files.

    June 23, 2021 at 5:19 pm #301921

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    June 28, 2021 at 9:23 am #303019

    boos11
    Participant

    I send for You login & pass
    Please look and write for me what is error, what is problem
    thank you

    June 28, 2021 at 11:27 pm #303214

    Elise Noromit
    Member

    Hello,

    Please update the theme till 6.1.3.

    I check the attributes you have only one product with the brand attribute: https://gyazo.com/036eb4d9ab1be885184b0374e5a59a7c

    Please follow this manual step by step: https://xtemos.com/docs/woodmart/faq-guides/how-to-setup-brands/

    Best Regards

    June 29, 2021 at 9:38 am #303283

    boos11
    Participant

    Thank you for the answer.
    I update theme to new version. Thank You.

    Yes, i have only 1 produce and 10 brands.
    Yes, i have only 1 product with brand attribute, but this brand is not displayed on product site. This is problem – NOT DISPLAYED!

    Have you seen my videos that I added for you on youtube? Can you watch?: https://youtu.be/NemvttAp-Og

    i added all brand (10) — it’s OK – in product is 10 brand
    I added 1 brand: X — it’s OK in product is 1 brand X
    I added 1 brand: Y — it’s NOT OK in product
    I added 2 brand: X and Y — it’s OK in product is 2 brand X and Y

    Can you set the “maxcom” brand to be displayed in this one product?

    June 30, 2021 at 11:23 am #303610

    Elise Noromit
    Member

    Hello,

    The brand is a producer, how one product can have 10 producers? Most likely brands are not appropriate to your purpose.

    You can add images in the short or the main description of the product.

    One product can have one brand.

    Best Regards

    July 12, 2021 at 1:17 pm #306077

    boos11
    Participant

    But why CAN I NOT choose the “maxcom” brand for my product?
    Can you choose this brand (maxcom) and add to the 1 my product for me on my website?
    You have the login details above.

    Thank You

    July 12, 2021 at 10:29 pm #306182

    Elise Noromit
    Member

    Hello,

    You have only one product: https://gyazo.com/e1d553bbb7c366dba24b82791fc80a4e

    This product has been assigned to Dasolar https://gyazo.com/0e48a02f9d3b66ad8c65ce4d7f47ce5e

    You need to remove Dasolar and add Maxcom. You can assign one brand attribute item to the product.

    Best Regards

    July 13, 2021 at 7:53 am #306278

    boos11
    Participant

    Hello,
    this si Monty Python 😉

    I know. But if I assign any brand, no picture of this brand is displayed in the product only an empty square without a picture! The photo is correctly added to the brand and saved.

    This is ALL problem – Pisture is with atribute brand – no picture with product on site (look image)

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    July 13, 2021 at 7:56 am #306281

    boos11
    Participant

    no brand picture in product if I take 1 brand to product
    if i take 2 brands to product, i have picture in product
    You understand me now?

    July 13, 2021 at 10:59 pm #306460

    Elise Noromit
    Member

    Hello,

    You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    Best Regards

    August 2, 2021 at 10:17 am #310091

    boos11
    Participant

    Thank You very much

    <svg version="1.1" 
     xmlns:svg="http://www.w3.org/2000/svg" 
     xmlns="http://www.w3.org/2000/svg" 
     xmlns:xlink="http://www.w3.org/1999/xlink" 
     x="0px" 
     y="0px" 
     viewBox="0 0 1000px 1000px" 
     style="enable-background:new 0 0 1000px 1000px;" 
     xml:space="preserve" 
     width="1000px" 
     height="1000px">

    it’s OK 🙂

    August 2, 2021 at 10:48 am #310105

    Elise Noromit
    Member

    You are welcome! We are here to help.

    Wish you a wonderful day!

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