Thumbnail on /cart page problems

Hello,

Thank you very much for choosing our theme and for contacting us.

We have not tested the plugin with our theme so we cannot guarantee full compatibility. Please provide your site admin access and confirm the permission to deactivate the plugins and switch to the Storefront for testings. I will submit the issue to our development department.

Meanwhile, please contact the plugin support let them give us suggestions from their side, if they require any information, please let us know.

Best Regards

Hello,

You use custom attributes in your products https://gyazo.com/c011cb69834a5076cde9a2ba1a97382e

Please create a product with the global attributes and check the issue.

If the problem persists, deactivate the plugins not related to the theme and leave Fancy Product Designer to detect if the theme causes the problem or other plugins.

WoodMart theme works with the default Woocommerce product page templates perfectly.

Best Regards

Hello,

Have you contacted plugin support? As I told you we have not tested our theme with this plugin and most likely, you are right the theme is not compatible.

However, before making this conclusion, I wanted to check all and be sure that problem is in incompatibility but not in the incorrect configurations or other plugins influence.

Swatches in Woocommmerce are created only on global attributes. Your problem is that the proper image does not appear in the cart. Most likely the problem is in the custom attributes, perhaps it may work on other themes where there are no swatches.

So I suggest testing either global attributes or disable swatches, make the default drop-down attribute as in Storefront and check.

Best Rerards

Hello,

Did you contact plugin support on this issue? Is there a fix? Perhaps they have faced such issues before?

Best Regards